Craig Stuller

Experience

• 

  Indiana University Bloomington

  Sept 2006 - May 2011

  • Resumed duties from helpdesk position until promotion to Systems Administrator in late 2009• Managed and organized server based projects with Enterprise-level impact• Coordinated communications concerning problems with University-wide systems• Advised on computer and network security issues• Managed several databases through Microsoft SQL Server, and ran queries when requested• Supplied tier 2 technical support for all hardware and software within the healthcare environment• Provided support and maintenance for public Mac workstations• Assisted users in maintaining various Exchange resources• Communicated with vendors of specialty healthcare software for timely and smooth implementation of updates and features• Performed routine backups and file restorations using Symantec Backup Exec• Managed servers within Intelligent Infrastructure using VMWare• Developed, deployed, and maintained Active Directory and Group Policy Objects• Deployed updates using Shavlik HFNetChk and SCCM Show less • Diagnosed and performed troubleshooting of various problems associated with the hardware and software used in the healthcare environment• Supported electronic health records, medical billing software, and specialized laboratory equipment• Provided training to end users on specialty software and hardware within the IUHC environment• Wrote and maintained instructional documentation for both end-user and support-side software• Maintained and updated the inventory for over 150 PCs and 60 tablets• Assisted with development of the external website and OneStart modules (HTML and XML, respectively) Show less

  • System Administrator

    Apr 2008 - May 2011

  • Computer Network Coordinator

    Oct 2007 - Apr 2008

  • Helpdesk Specialist

    Sept 2006 - Oct 2007
• 

  Self Employed

  May 2011 - Jun 2015

  Professional Gamer

  • Spent 8-12 hours a day developing skills and researching strategies• Travelled to various locations across the country, competing for prize pools up to $100,000• Streamed content through twitch.tv• Recorded and uploaded tutorial videos to youtube.com

• 

  Indiana University Bloomington

  Apr 2013 - Aug 2013

  Computer Support Assistant

  • Performed first-response triage support for 500 systems across over a dozen libraries on campus• Maintained and updated the technical procedures manual for recurring issues and maintenance• Researched solutions to complex issues and assisted in their implementation• Assisted Tier 2 support in tackling more complex problems in the environment• Organized the on-hand inventory, kept a detailed record of supplies on hand, and took the lead on matters related to sending excess supplies to surplus Show less

• 

  Indiana University Bloomington

  Jun 2015 - May 2019

  Computer Coordinator

  • Facilitated the technological needs of events involving university donors, where millions of dollars are riding on the successful execution of the technology• Performed first-response triage support for 500 systems across over a dozen libraries on campus• Coordinated and supported videoconferencing using several technologies such as Adobe Connect, Zoom, and Tandberg, among others• Handled several long-term projects and saw them to completion• Maintained and updated the technical procedures manual for recurring issues and maintenance• Acted as full-stack developer, utilizing PHP, MySQL, HTML, CSS, and JavaScript to design and develop a new Employee Application Portal• Wrote PowerShell scripts to automate common support-related tasks Show less

• 

  Self Employed

  Aug 2016 - Aug 2018

  Programming Tutor

  • Tutored Indiana University students in a wide range of programming languages and mathematical concepts• Explained complex programming topics in easy to understand language• Analyzed student comprehension and adjusts lessons accordingly• Provided services for languages including Python, Java, HTML, CSS, PHP, CGI, and MySQL

• 

  TZA

  Jan 2020 - now

  Software Support Engineer

  • Resolve software defects as they are discovered with efficient, well-commented code utilizing Java, JavaScript, JSP, Kendo, and Python• Responsible for deploying the latest releases of the software to the customers, whether on-site or utilizing Docker images within our GCP Kubernetes Cloud Environment• Maintain all cloud services related to both Software Operation and Data Flow, ensuring a 99.9%+ uptime of all provided services• Create, document, and deploy all software releases for ProTrack Labor Management Software• Write and distribute Release Notes for all software releases• Provide support for Tier 1 software support staff as issues which need further expertise arise• Update and maintain the ProTrack Wiki site, writing and updating articles and documentation detailing how to engage with the software• Created all Wiki documentation around the usage of our ProTrack B.I. Tools Show less