Lucas Heffernan

Experience

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  Winona State University

  Jan 2009 - May 2011

  Desk Assistant

  • Completed tasks to assist Hall Director and Resident Assistants• Prepared incoming mail and packages for current residents• Solved problems in which residents need assistance• Created a comfortable atmosphere for dormitory residents

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  TSE Services, LLC

  Nov 2012 - Jul 2017

   Lead the company in new sales and grew Web Services Division by 20% in revenue annually Maintained a 95%+ renewal rate on annual client subscriptions Performed all training & support for entire client base which included over 300 sports teams & Universities worldwide Lead all product development initiatives, including the next generation platform of the flagship product ScriptPRO Worked directly with the development team to fulfill client’s needs & performed all regression testing prior to software deployments Created “ScriptU,” a program where college professors could use our flagship software program to teach best practices of event management to their students Show less  Marketed, sold & supported all software solutions that fell under the TSE GameTime Suite (ScriptPRO, SponsorPRO & PromoPRO) Presented software demos both on-site and online to prospective & current clients focusing on product features and functionalities ranging from one user to 20+ users Created and updated product training materials and user documentation Sold Professional Audio & Video equipment as a part of the Equipment Division Developed and organized monthly promotions that were sent to thousands of contacts within the industry Show less

  • National Support Director

    Sept 2015 - Jul 2017

  • Sales & Solutions Associate

    May 2011 - Sept 2015

  • Audio/Video Technician Assistant

    Nov 2012 - Jun 2013
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  Self-Employed

  Jul 2017 - Oct 2018

  Freelance AV Systems Integrator

  Worked with multiple companies on the installation and maintenance of professional Audio & Video systems at various sporting venues around the country

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  Prismview

  Oct 2018 - now

  • System Integrator

    Jun 2020 - now

  • System Integration Technician

    Oct 2018 - Jun 2020
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  Samsung Electronics America

  Jul 2021 - now

  System Integrator