Chumki Midya

Experience

• 

  Axis Bank

  May 2014 - Oct 2018

  Customer Service Officer

  • Processed daily client transactions, including deposits, withdrawals and money transfers along with customer support• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance• Conducted outbound marketing calls and scouts for new leads & referrals to generate business by sales of financial instruments

• 

  HDFC Bank

  Nov 2018 - now

  Deputy Manager

  • Handled banking operations like determining financial objectives, policies & procedures for streamlining the banking operations• Responsible for identifying the improvement areas and implement adequate measures to maximize customer satisfaction level• Handled current account deposits, savings account deposits, cash, & administrative departments• Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms• Led, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targetsKEY HIGHLIGHTS:• Over-achieved individual sales target of financial instrument by 102% y-o-y• Increased book size of branch by 30% till tenure• Attracted 30 HNI with avg. invested size of 10-12 lakhs in FY-21• Managed to open 3 institutional accounts in FY-21• Increased the client base by 70% of the branch till tenure via robust networking Show less