Chumki Midya

Chumki Midya

Customer Service Officer

Followers of Chumki Midya70 followers
location of Chumki MidyaMidnapore Sadar, India

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  • Timeline

  • About me

    Deputy Manager HDFC Bank | Computer Science Graduate

  • Education

    • Midnapore College

      2009 - 2012
      Bachelor of Science - BS Computer Science
    • Vidyasagar University

      2012 - 2014
      Master of Science - MS Computer Science
    • The Army Public School

      2007 - 2008
      Higher Secondary Science
  • Experience

    • Axis Bank

      May 2014 - Oct 2018
      Customer Service Officer

      • Processed daily client transactions, including deposits, withdrawals and money transfers along with customer support• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance• Conducted outbound marketing calls and scouts for new leads & referrals to generate business by sales of financial instruments

    • HDFC Bank

      Nov 2018 - now
      Deputy Manager

      • Handled banking operations like determining financial objectives, policies & procedures for streamlining the banking operations• Responsible for identifying the improvement areas and implement adequate measures to maximize customer satisfaction level• Handled current account deposits, savings account deposits, cash, & administrative departments• Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms• Led, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targetsKEY HIGHLIGHTS:• Over-achieved individual sales target of financial instrument by 102% y-o-y• Increased book size of branch by 30% till tenure• Attracted 30 HNI with avg. invested size of 10-12 lakhs in FY-21• Managed to open 3 institutional accounts in FY-21• Increased the client base by 70% of the branch till tenure via robust networking Show less

  • Licenses & Certifications

    • Advanced Diploma in JAVA

      Midnapore Youth Computer Training Centre
      Oct 2014
    • Advanced Diploma in HTML

      Midnapore Youth Computer Training Centre
      Jan 2011
    • Advanced Diploma in MS Office Suite

      Midnapore Youth Computer Training Centre
      Dec 2010
    • Advanced Diploma in Visual basic for Application

      Midnapore Youth Computer Training Centre
      Dec 2010