Siddesh Kumarr Mangaonkar

Experience

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  Lifestyle

  May 2008 - Aug 2009

  Sales executive

  Working as Sales executive for Denim section.

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  Cafe Coffee Day

  Jun 2010 - Jul 2012

  Operations Executive - (Area sales manager)

  • Customer Relationship Management (CRM)• Managing customer-centric operations & ensuring satisfaction through delivery & service quality norms.• Attending to Customer’s concerns & complaints and undertaking steps for effectively resolving them.• Interacting with the customers to gather their feedback regarding products and services.• Handling customer complaints and conducting customer surveys to understand clients and improve service levels.• Sending daily, weekly and monthly sales, Quality reports, stock reports & target sheets.• Inventory Management with proper Stock cover, Pilferage control by giving suggestions, and implementing the ideas. Show less

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  PropTiger.com

  Dec 2012 - Jan 2016

  Operations Manager

  (Regional operations – South & West region)• Managing customer-centric operations, ensuring satisfaction through delivery and service quality norms.• Interacting with the customers to verify transaction details and to seek necessary KYC documents.• Verifying TCF (Transition Closure Form) & report discrepancies to the sales team seeking resolution.• Complete Data Entry of booking in CMS. (Customer Management System) Report Documents discrepancy to sales and seek resolution• Collecting Booking Documents within the stipulated period from the Sales team.• To generate builder confirmation reports.Issue Credit Note for every cashback Discount given to Customer / Sub Broker.• Reconcile business with Sales Managers and seek appropriate approvals. Generating Invoices within the timeline and maintaining Invoice MIS.• Release business MIS & Dashboard within given timelines to Sr Management Team. Show less

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  Piramal Capital & Housing Finance Limited

  Jan 2016 - Dec 2021

  Senior Operations Manager

  • Business operations: Excellency in managing Business performance & annual analysis. The core part of strategy and execution in budgeting, implementation, performance review and decisional making.• Finance & Banking: Ensuring smooth execution of financial transactions with Brokers, IFAs and CPs. Timely reconciliation of account statements and bank statements as per company standards. Single-handedly managed stakeholders like Legal, Compliance, Intermediaries – Brokers, IFAs and CPs, Clients and Vendors, Internal finance and accounts desk. • Collection / Brokerage recovery: Responsible for driving collection activities as applicable (including adherence to Policy & Collection processes), Delinquency management, and Collection MIS. Accountable for reducing debtors. Identify chronic accounts and provide feedback. Negotiate for payment from delinquent customers. • Manage legal cases and initiate legal at an early stage if found to be chronic in future.• Information Technology: System enhancement, integration and development. Successfully integrated Microsoft Power BI project for the platform.• Legal: High-level involvement with the legal team to manage escalations, complaints and timely resolution. Closely engaged with the legal team to ensure operational processes and documentation were up to date and upgraded to comply with Industry standards. Show less

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  ICICI Prudential AMC Ltd

  Dec 2021 - Nov 2024

  Senior Manager - Alternative Investment Fund Operations

  • Building and leading high-performing teams and maintaining relationships with key stakeholders, including investors, brokers and custodians, regarding RTA Services.• Developed and implemented policies and procedures to improve efficiency and ensure compliance with regulatory requirements. Resulted in reducing application discrepancies from 90% to 75%.• Analyzed customer service data to identify improvement areas, resulting in improvement in customer satisfaction ratings and a 15-20% reduction in customer complaints. Query resolution TAT improvised to 2 hours from 7 hours.• Oversee customer service operations, implementing new technologies such as the Zoho platform to enhance customer service delivery and efficiency.• Monitor customer feedback, complaints and escalations to identify trends and opportunities for improvement and implement corrective actions as needed. Collaborate with cross-functional teams to ensure customer delight.• Gathered a fair understanding of supervising and leading operational activities, including finance, compliance, audit, customer service, and query resolutions – PAN India. Show less

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  SBI Funds Management Limited

  Jul 2024 - now

  Chief Manager