Jonah Tai

Experience

• 

  Bank of South Pacific

  Dec 2011 - Dec 2015

  -Develop business process framework- Analyse business processes, procedures and recommend changes- Analyse data received via main customer service functions (call, email, fax, and web) using excel on bank’s products sales, customer queries, customer complaints, customer service functions and formulate standard and other vital reports for consumption of executive management.- Analyse sales and marketing data-Do research and formulate researched documents as requires by the management. Some documents prepared are (Analysis - Call Centre Industry in PNG, BSP-Call Centre Policy, Customer Service Business Process and Procedure Manuel, Service Level Agreement (SLA). Show less -Analyse all reports submitted by Supervisors of 4 divisions (Clients Service, Corporate Service, BSP First & Mas Market) at the Customer Service Centre. Make sure the reports have all required contents and information before it reaches the manager.-Do research and formulate documents needed by the management Eg, BSP Call Centre Success Plan, Analysis of Call Centre Industry in Papua New Guinea, etc.-Attend to call from customers-Attend to email from customers.-Attend to website queries from customers. Show less

  • Cusromer Service Analyst

    Jun 2013 - Dec 2015

  • Reports Officer

    Nov 2012 - Jun 2013

  • Customer Service Officer

    Dec 2011 - Nov 2012
• 

  Freelance

  Nov 2016 - Nov 2020

  Business & Project Development Advisor

  - Government Compliance for small business and other organizations, e.g. IPA,IRC,Super fund, customs, iccc, etc-Develop and document Business/Company profiles-Develop / document company constitution-Develop and compile project proposals-Develop and document business proposals-Marketing research, market plan, market segmentation, marketing analysis-Industry analysis (agriculture, consumer products distribution, transport, finance, - Conduct training on Marketing, HR, Finance/Accounts, Government Compliance,etc, for MSME.-Developed business process and conduct training Show less

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  CARE

  Sept 2018 - Oct 2018

  Casual Enumerator

  Baseline SurveyInvoled in baseline survey for Piknini Kisim Save Project. Collected data using Kobo Data Collection Tool. The objective of the survey was to identify gaps in elementary education. These includes; 1. Students numeracy and literacy skills 2. Teachers qualifications 3. Learning materials and infrastructure 4. School management capacity and community involvement.The respondents of the survey were Elementary 1 Students, Head Teacher and School Board Charimans of 34 selected/sample Elementry Schools in Jiwaka & WHP, PNG. Show less

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  Jiwaka Provincial Administration Planning, Budget & Foreign Aid Division

  Nov 2020 - Jul 2023

  Impact Project Officer

  -Identify and write project proposals for internal and external use. Externally, write for contestable funds in National Government Departments and Foreign Aid for projects in all sectors of the province.-work with District Development Authorities, Local Level Governments, various departments in Provincial Administration, NGO's Institutions and other citizens of the province to identify project needs and prepare funding submissions.-Network, connect and keep dialogue with National Planning Department, Foreign Aid & Donor and other funding agencies.-Manage donor funded projects and prepare reports-Manage internally (Jiwaka Provincial Administration) funded projects. Show less

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  The World Bank Funded-PNG Agriculture Commercialization & Diversification Project - Coffee Component

  May 2023 - now

  Micro Small Medium Enterprise (MSME) Development Consultant

  MSME ADVISORY1. Business Process Review & Strategy: Analyze business processes, identify gaps, and provide actionable strategies to boost productivity and resolve issues.2. Business Documents Development: Create business plans, company constitutions, business/project proposals, business profiles, loan documentations, etc, tailored to MSME needs.3. Training & Coaching: Compile Training Manuals-conduct trainings and offer guidance on; compliance, planning, marketing, HR, sales, and process improvement, Financial Literacy.5. Needs Assessment: Perform SWOT analysis and collaborate with clients to define goals and priorities.6. Capacity Building: Design and deliver workshops to enhance skills and knowledge of MSME teams.7. Market Expansion: Assist in exploring new markets, diversifying offerings, and providing market insights.8. Financial Analysis: Evaluate business opportunities, conduct feasibility studies, and support funding acquisition.GRANT MANAGMENT1. Matching Grants Facility Management: Facilitate the PACD 3.2 Matching Grants Facility worth 7.5 million Kina, delivering to 21 awardees.2. Procurement & Fund Management: Compiling procurement documents, keep records, request fund releases, and monitor implementation of activities to ensure alignment with project objectives and timelines.3. Grant Proposal & Contract Management: Formulated, reviewed, and updated grant proposals, contracts and contracts amendment.4. Proposal Review & Feedback: Analyzed project proposals, providing detailed feedback to refine and improve submissions.5. Proposal Compilation & Submission: Compiled and submitted proposals for review and approval by the Technical Advisory Committee (TAC) and Industry Advisory Committee (IAC).6. Proponent Advisory: Advised proponents during the feedback process to polish and enhance their proposals.PROJECT DEVELOPMENTProject PlanningProject ExecutionM&E Frame WorksTechnical Support Show less