Jason Hayer

Experience

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  AT&T Mobility

  Oct 2000 - Nov 2001

  Customer Service Representative

  •Responsible for all first level customer service inquiries•Deal with a wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to accounts•Maintain customer satisfaction, by providing superior customer services•Provide recommendations on price plans, equipment, and features when needed•Work in a fast paced environment

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  Interact

  Mar 2002 - Oct 2002

  Customer Service Representative

  •Received inbound calls related to software that allowed you to view music, download media, and other online content•Provided support for general questions, troubleshooting, and software purchased through Real Networks•Responsible for maintaining knowledge of different content provided by Real Networks•Adhere to monthly quotas regarding upgrade and software subscriptions

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  Philips

  Oct 2002 - Jul 2003

  Customer Service Representative

  •Take inbound calls from Hospital Facilities with defective equipment•Locating and dispatching service calls to Field Service Engineers in specific parameters•Processing part orders for Hospitals and internal Field Technicians.•Maintain knowledge of a wide variety of medical equipment, to insure accurate accessories and parts are being sent out

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  Halifax Corporation

  Jul 2003 - Oct 2003

  Customer Service Representative

  - Responsible for first level customer service requests including verbal and electronic service calls - Dispatched service calls to technicians when customers had defective equipment- Updated and closed customer entitlement- Processed inventory transfers, and labor sourcing- Manage tickets to insure services were completed in a timely manner- Respond to escalations and questions from internal and external customers- Determine billing parameters and identify billable situations, provided quotes to customers Show less

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  Verizon Wireless

  Nov 2003 - Jun 2012

  Global Enterprise Advisor

  - Created and execute effective action plans that result in annual improvement in account growth- Responsible for the lifecycle management of a portfolio of enterprise and government accounts- Oversees account hierarchy, complete account specific projects, monitors account receivables- Manage your time effectively to ensure you are meeting projects and guidelines- Facilitate onsite customer meetings and Quarterly Business Reviews with customers- Partner with cross functional teams to ensure all contractual obligations are met. - Drove strategic project management and routinely use value focus positioning to offer solutions - Responsible for ongoing customer education on portals, products and services, etc. as required - Responsible for reporting, analysis, action planning and funnel management activities. - Assist in various special projects on an as needed basis Show less

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  Microsoft

  Jan 2013 - Aug 2015

  Cellular Service System Analyst II

  - Assisted with development, testing & deploying Billing System & Inventory Management System - Generated & tracked service requests via ticketing system & library data base- Added, edited, and managed a cell line inventory data base- Initiated service requests & equipment orders with Mobile Operators within established SLA’s- Processed documentation & Mobile Operator service request template maintenance- Processed monthly cellular billing management reporting- Managed cell line usage audits, physical inventory validation, & data validation- Maintained cost management of Mobile Operator services thru understanding of customer needs- Tested and validated connectivity on international cell service - Obtained quotes and approvals for services & equipment as applicable- Troubleshoot cellular issues- Completed projects as requested/needed- Created process flow to drive efficiencies within our work group- Created templates for order processing Show less

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  T-Mobile

  Aug 2015 - Jan 2016

  Projet Manager PMO

  - Developed standards and processes- Managed resources for projects- Managed dependencies across multiple projects- Developed and executed project plans- Coordinated resources, facilities, and team communications- Escalated unresolved issues- Prepared and distributed status reports- Accountable for project documents and concepts- Assisted with creation of Risk Mitigation Plan, Change Management Pan, and QA Plan

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  Microsoft

  Mar 2016 - Aug 2017

  Operations Project Manager

  - Azure Active Directory Administrator- Social Media Marketing- Data Visualization- Power BI Admin- Managed onboarding of new customers- Drove enhancements based off of customer needs- Maintained daily lifecycle of project- Managed Microsoft partner relationships- Drove cross functional team implementation for cloud based services- Led Cloud based project from pilot to scaling, while growing partner base 3x - Analyzed data to drive enhancements, and update knowledgebase articles- Analyzed monthly data and wrote Executive reports based on team deliverables- Supported tickets/troubleshooting with Microsoft partners - Pushed adoption/utilization of cloud platform by using marketing strategies- Dealt with escalations internally and externally- Drive efficiencies throughout the project/simplifying process - Managed offshore resources- Maintained databases Show less

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  Fluke Corporation

  Nov 2017 - Aug 2018

  Marketing Promotions Manager

  - Developed, launched, and monitored North America promotions- Maintained weekly Marketing KPI reporting & tracked incremental growth of promotions - Managed multiple campaigns simultaneously while meeting strict deadlines- Managed & maintained relationships with outside vendors- Led project coordination of sales and marketing assets- Assisted in various marketing efforts- Partnered with internal stakeholders to drive successful marketing programs- Provided ongoing support for customers and distributors- Assisted in managing campaign budget- Coordinated with design teams to develop marketing assets Show less

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  Denali Advanced Integration

  Nov 2018 - Mar 2021

  Technical Program Manager
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  T-Mobile

  Mar 2021 - now

  • Technical Product Manager

    Jul 2022 - now

  • Product Manager

    Jan 2022 - now

  • Associate Product Manager

    Mar 2021 - Jan 2022