Navdeep Kaur

Experience

• 

  Patni Computer Systems Ltd

  Jul 2010 - Apr 2011

  Network Analyst
• 

  Reliance Globalcom

  May 2011 - Mar 2013

  Network Engineer

  • Had been a part of Global Assurance team – NMC/NOC Engineer, which is responsible for remotely managing networks of more than 200 global clients (e.g. Lloyds TSB, SGS, Ernst & Young, Ford, Pfizer, British Airways, Agility, Hilton Hotels etc.) Through the 24x7 Global Service Centre (GSC). • Interface with high level customer who is technical and system engineers of International companies worldwide such as (NASA, Ernst & Young and AT&T and many more.) even US Government such as US Air Force, US Army and Whitehouse.• Troubleshooting of routing protocols like EIGRP, BGP, and OSPF.• Investigating Slow network performance, Verify QoS configuration.• Co-ordinating with third party vendors. Raising Trouble tickets, follow up and get resolution details with ISPs like Verizon Business, AT&T, BT (UK, Spain, Italy), OBS, France Telecom, Telecom Italia, Tiscali, Airtel, HCL and many others.• PPM(Proactive Performance Monitoring).Performance analysis of the portal VitalSuite (Network Performance Management S/W) so that it gives accurate data. Show less

• 

  Aricent (Cisco Tac)

  May 2013 - Nov 2014

  Network Engineer

  1. Part of Cisco TAC – Cisco Systems Inc (TAC) as Network Engineer.2. Working on complex networks with many major networks in the world. Providing the proper flow through of large data in the network. Configuring and troubleshooting routers and switches for several clients in the world.3. Reproducing the problems experienced by customers in the TAC LAB, and pinpointing and diagnosing defects/bugs using Cisco TAC knowledge base and by accessing customer’s system remotely via TAC collaboration tools.4. Builds simulated networks in test labs to resolve medium to complex customer’s problems and compatibility issues.5. Follow up with customer for updates and maintain documentation of work performed during the day. Prepare proper documentation procedure given by Cisco Systems Inc.6. Investigating Slow network performance, Verify QoS configuration.7. Responsible for diagnostics and remote troubleshooting of faults for global data clients by telnet/SSH onto the various network devices. Utilize network management software to proactively isolate problems in real-time.8. Upgrading/ installing software/IOS for all Cisco switches and Routers.9. Providing trainings on existing technologies to co-workers/teammates.10. Taking escalations from Level 1 team in supporting and troubleshooting network problems and emergencies11. Providing root cause analysis for the issue that occurred in past.12. Analyzing the logs sent by Customers and providing the effective diagnoses pointing the issue. Show less

• 

  Infosys

  Dec 2014 - Jul 2017

  Technology Analyst

  • Network design, planning, testing, implementation and assistance to the Telstra customers in the maintenance of all routers, switches and transport equipment to ensure optimum performance at all times. As part of the team, design, implement, configure and maintain the network circuit redundancy via layer 2 switching and/or layer 3 routing to minimize network downtime.• Provide escalation and 3rd tier technical support for Telstra Customers all across Australia for Telstra’s 3rd generation (NextG) WCDMA/HSDPA+ network and 4G LTE users.• Develop appropriate standards and practices and ensure that they are documented, maintained and applied to all projects and services.• Identify, acquire and/or train Operations on the introduction of new processes, techniques, and technologies as necessary in support of new services or service features.• Service Coordination - To enhance my ability to do business analysis, manage key businesses, interact, and work with different teams thereby providing value to my employers. Show less

• 

  AT&T

  Mar 2018 - now

  1. Responsible for handling all types of RFPs & Bids. Enabling efficient sourcing and partnerships for the Bids. Timely submission of inputs for Bids, basis business needs. Stitching of partnerships for end to end delivery to customer from Pre Sales perspective.2. Gathering requirements for scope of work – work with suppliers to obtain custom quotes within required timeframes.3. Handling all types of requests – Equipment as a service, maintenance on new or existing orders, AT&T management, and monitoring services for all types of Customers – DXC internal, DXC external and Legacy CSC.4. Working as a Technical Solution Consultant for AT&T Core Services – AT&T MPLS, Leased Line, Wired or Wireless connections, Dedicated internet etc. across the global.5. Coordination with other teams involved in quoting process and getting the right quotes for the requests.6. Preparing Service quotation forms for each type of request and working end to end to get this implemented.7. Thorough coordination Vendor management team including all the OEMs such as Cisco, Fortinet, F5, Silverpeak, Arista, Aruba, Bluecat, Checkpoint etc.8. Fair understanding for the post Sales functions – Implementation and management of devices.9. Creating monthly reports showcasing the revenue generated vs proposal delivered and updating Leadership team on the High/Critical open findings.10. Taking care of shared mailbox for the teams and assigning the new requests.11. Conduct technical training sessions for other teams and within the same team as well to keep each one up to date with the upcoming technologies. Show less

  • Sr. Technical specialist - Global vendor manager

    Dec 2021 - now

  • Technical Solutions Consultant

    Mar 2018 - Nov 2021