Renny Galanti

Renny Galanti

Application Training & Remote Phone Support Technician

Followers of Renny Galanti95 followers
location of Renny GalantiKing of Prussia, Pennsylvania, United States

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  • Timeline

  • About me

    Client Services at ASI Business Solutions

  • Education

    • Penn State Great Valley

      1996 - 1998
      Techincal Degree Networking Engineering Technology and Administration Certification (NETA)
  • Experience

    • AstraZeneca

      Feb 2006 - Oct 2013
      Application Training & Remote Phone Support Technician

      Part of a level 2 and 3 technical phone support team that assisted and pharmaceutical sales representatives groups throughout the United States.Resolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Coordinator for new hire pharmaceutical sales representatives with responsibility for delivery of hardware and software support training materials. Responsible for account creation and training the sales force on managing network access and security functions.Resolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Managed client’s cases through tracking utility’s Managed Now. Show less

    • ASI Business Solutions, Inc.

      Jan 2011 - now
      Client Support Specialist

      Provide training for CRM application software for Pharmaceutical representatives in Oncology and Respiratory departmentsResolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Technical phone support and troubleshooting and assisting clients with MS outlook mail and calendar function.Testing and quality assurance of application integrity for a bugs and assigned tasks in HOTH tool to other team members for fix and resolution and retestingDocument tickets in call tracking software called HOTH and document steps for resolution Managed client’s cases through tracking utility’s. Show less

  • Licenses & Certifications

    • Windows NT 70-068 Enterprise

      Penn State University
    • Windows NT 70-067 Server

      Penn State University
      Jan 2001
    • Introduction to Programming Using HTML and CSS

      Penn State University
      Jan 2015
    • Introduction to Programming Using JavaScript

      Penn State University
      Jan 2015
    • Windows NT 70-073 Workstation

      Penn State University
      Jan 2002