Renny Galanti

Experience

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  AstraZeneca

  Feb 2006 - Oct 2013

  Application Training & Remote Phone Support Technician

  Part of a level 2 and 3 technical phone support team that assisted and pharmaceutical sales representatives groups throughout the United States.Resolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Coordinator for new hire pharmaceutical sales representatives with responsibility for delivery of hardware and software support training materials. Responsible for account creation and training the sales force on managing network access and security functions.Resolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Managed client’s cases through tracking utility’s Managed Now. Show less

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  ASI Business Solutions, Inc.

  Jan 2011 - now

  Client Support Specialist

  Provide training for CRM application software for Pharmaceutical representatives in Oncology and Respiratory departmentsResolved technical and functional issue with Microsoft Office suite (Excel, Word, PowerPoint, and Access).Technical phone support and troubleshooting and assisting clients with MS outlook mail and calendar function.Testing and quality assurance of application integrity for a bugs and assigned tasks in HOTH tool to other team members for fix and resolution and retestingDocument tickets in call tracking software called HOTH and document steps for resolution Managed client’s cases through tracking utility’s. Show less