BUSOLA SADIQ

Experience

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  Etisalat Nigeria

  Mar 2011 - Aug 2012

  Call Center Representative
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  Diamond Bank Plc

  Jan 2013 - Aug 2014

  Call Center Representative

  - Tele-sales and inbound calls of Diamond Bank's Product.- Attended to and resolved customer queries using Customer Relationship Management Application( C.R.M) and other bank applications.- Followed-up and closed transactions.- Compiled daily activity reports, which were used to improve customer experience.- Projected company's brand by maintaining professional conduct.- Ensured some VOC channels (phones, online chat,) are actively engaged to obtain customer feedback.- Maintaining communication equipment by reporting fault promptly Show less

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  Bullshark Security Services Plc

  Sept 2014 - Jun 2015

  Administrative Officer/Customer Service Support

  • Review customer or client accounts, providing updates and information about billing and other account items.• Providing advice on purchasing services or product.• Listening to customer or client complaints and working to resolve their issues• Update database regularly.• Manage large amounts of incoming phone calls.• Build sustainable relationship and trust with clients and staff.• Perform daily data entry when needed.• Draft, review and proofread office documents.

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  Roding Healthcare Ltd

  Jul 2015 - Dec 2018

  Front desk officer/Customer Service Representative

  - Take client and provider calls provide accurate satisfactory answers to their queries and concerns.- Visitor reception and front desk management.- De-escalate situations involving dissatisfied clients and providers and offering patient assistant and support.- Record Management.- Internal and external communication.- Public relations and marketing.- Works happily with my senior and immediate colleagues, clients and providers.- Organizes, secures and maintains the reception area.- Assist with preparation of materials for mailing, including preparing labels, stuffing envelops etc.- Receive, sort and distribute mail, messages documents and other deliveries.- Respond to inquiries from clients and providers. Show less

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  Roding Healthcare Limited

  Dec 2018 - now

  - Assist corporate clients in onboarding which also includes helping them navigates through the general healthcare system. - Maintaining harmonious relationship with key clients.- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services- Carry out periodically client satisfaction surveys in order to sufficiently determine and calibrate the clients concerns about the health plan and act on the said feedback accordingly.- Anticipating issues and needs of corporate clients and intervene early to ensure they do not occur.To conceptualize and execute additional initiatives not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate client.- Conflict resolution between Healthcare Providers and Clients.- Facilitates Clients forum.- Ensuring full compliance with the company’s key performance as related to client management.- Relationship Management: Fostering mutually beneficial business relationships with existing clients and identifying new business opportunities/areas with them. - Identify business strategies that would ensure business growth. . - Maintain and develop new and existing customers through planned individual account support and effective teamwork with internal order-processing staff. - Make effective services tailored to meet and surpass individual clients’ expectations. - Stay informed on market trends and develops strategies to best competitors. Show less - Obtain client information by answering telephone calls interviewing clients. verifying information.- Provide an up-to-date information about the company's product and services to assist clients in a quick and friendly.- Ensures all VOC channels (phones, online chat, etc.) are actively engaged to obtain customer feedback.- Maintaining communication equipment by reporting fault promptly.- Exhibit a customer retentive skill to deepen relationship with client through regular interactions.- Ensure corporate Clients and providers have a seamless encounter with using our service.- Quick response to all enrollee and provider inquiries, handle all complaints and immediate resolution with the use of Customer Relationship Managements(C.R.M) application- Direct prospects to the field sales team when needed.- Enter and update customer information in the database. Show less

  • Client Service Specialist/Business Development Executive

    May 2022 - now

  • Call Center Representative( Inbound and Outbound)

    Dec 2018 - May 2022
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  Reliance HMO

  Dec 2022 - now

  Business Sales Associate