Vishal Bheda

Experience

• 

  Asian CERC Information Technology Ltd.

  Jul 1999 - May 2000

  System Trainee

  - Worked as Software Engineer to write Applets for stock market application for NSE and BSE.- Developed websites for client requirements related to stock market of India.

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  Planetasia.com Ltd

  Jun 2000 - Nov 2001

  Software Engineer

  • Design data base for an online quality solution that helped consumers to compare the mutual funds and investments in the best possible way on Windows server.• Use strong problem-solving skills and identify components that can be reused from existing projects and lead the team to use them technical perspective.• Develop a workspace using VB, and work in partnership/partnerships with Britannica Inc. (client) where each user from Britannica can create their own directory structure along with files and bookmarks. • Develop servlets that fetch the data from Reuters news agency in XML format and write SQL to store it in DB (Oracle) using JDBC debugging the reported issues. • Coordinate with clients for all critical issues/requirements and get them resolved. Show less

• 

  I2 Technologies - JDA

  Dec 2001 - Sept 2002

  Software Engineer

  • Worked to enable Secure Socket Layer and XSLT compliance using code library.• Develop a secure channel communication through which will avoid malicious entities into the business systems. It used HTTPS protocol attaching digital certificates provided by companies like Verisign, Thwate etc.• Develop XSLT compliance to substantially reduce the load on the server. The data set from server was supposed to be converted into HTML or PDF format sent to the browser.

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  Planetasia.com Ltd

  Oct 2002 - May 2003

  Senior Software Engineer

  • Worked as developer extensively on writing EJB for client companies.• Worked on application server management• Design data base for an online quality solution that helped consumers to compare the mutual funds and investments in the best possible way on Windows server.• Use strong problem-solving skills and identify components that can be reused from existing projects and lead the team to use them technical perspective.• Develop a workspace using VB, and work in partnership/partnerships with Britannica Inc. (client) where each user from Britannica can create their own directory structure along with files and bookmarks. • Develop servlets that fetch the data from Reuters news agency in XML format and write SQL to store it in DB (Oracle) using JDBC debugging the reported issues. • Coordinate with clients for all critical issues/requirements and get them resolved. Show less

• 

  YANTRA Commerce

  Jun 2003 - Aug 2005

  Senior Software Engineer

  • Come up with innovative design and implement Rapid Deployment tool (RDT) to setup a new warehouse using an existing warehouse.• Ensure RDT architecture to keep the new warehousing in sync with the existing SAP, ERP Systems (legacy) from which it has been created.• Design and implement localization of dynamic data. This was a must have feature to sign a deal with Toshiba. It was later added as a base feature of WMS product. • Design and develop a service called VAS (Value Added Service) used to allocate service levels to a specific location maintaining safety standards. These locations are used to preform services at the at the time of receipt and shipping Show less

• 

  Manhattan Associates

  Aug 2005 - Jul 2021

  Primary point of contact for: - SCALE-WMOS: The Winning Group, Ascolour (NZ), Accolade Wines (SAAS), VISA Logistics (SAAS) and Gazal Corporation - iSeries-WMOS: Australian Pharmaceuticals Pvt Ltd (Priceline Pharmacy) and Costa Logistics - Billing Management: VISA Logistics (SAAS), eStore Logistics, Fourteen Degrees, Gazal Corporation and Halls Logistics (NZ) - TMS: Coles Group Interfaced with clients on a daily basis to deliver hands-on IT support and updates on open technical issues. Leveraged critical thinking to analyse, resolve and/or escalate complex technical issues and recommend enhancements to eliminate future incidents. Collaborated with the finance team to send client invoices in a timely manner and completed other account management duties. Built clear communication channels with cross-functional teams in the US and India to articulate requirements specification and meet strict deadlines. Advanced critical decision-making and strategic planning by developing and presenting reports on the revenue forecast, performance management and KPIs to senior leadership. ● Exceeded revenue target of USD 100K by 15%.● Swiftly learned WMOS-SCALE and took on full ownership of 4 clients.● Regained the trust of 2 critical clients on the verge of disregarding Manhattan SCM products, including significantly reducing the issue count by 50% for Accolade Wines.● Formulated innovative SQL scripts to fix client data and eliminate issues.● Boosted customer satisfaction and retention by forming and strengthening trusted relationships through regular communication and periodic meetings with clients’ support counterparts.● Elevated system efficiency and reliability by thoroughly testing fixes and enhancements, as well as remaining up-to-date on all documentation. Show less Primary point of contact for: - TMS: Coles Group and Visy Logistics - iSeries-WMOS: Australian Pharmaceuticals Pvt Ltd and Costa - Billing Management: eStore Logistic (3PL Transport), Fourteen Degrees, Gazal Corporation and Halls Logistics (NZ) - DOM: Super Retail Group Spearheaded all aspects of day-to-day customer support operations across ANZ Region. Capitalised on analytical thinking and technical knowledge to promptly resolve issues and escalations. Led, coached and empowered a high-calibre staff team to achieve targets, while adhering strictly to best practices and policies. Supervised key aspects of account management, including invoicing and internal time approvals. Assisted the human resources team with recruiting top-performing talent to meet staffing needs. Generated managerial reports to support critical decision-making at senior-level.• Recommended state-of-the-art modifications that generated 100K in revenue.• Maximised client satisfaction and retention through regular visits to build rapport, deliver product training, discuss critical issues and recommend enhancements. • Improved stability and performance for clients as the primary point of contact for issues and escalations for TMS.Partnered closely with the sales team to develop a clear and informative demo for TMS.• Boosted team performance and significantly decreased issue count from 50 to less than 10.• Contributed to long-term sales growth by continually meeting expectations and optimising the quality and reliability of fixes and enhancements. Show less Primary point of contact for: - Transportation Management System (TMS): APAC clients, primarily Coles and Visy LogisticsNetworked with key clients on a daily basis to continually meet needs. Planned and coordinated all deliverables to fulfil targets and updated rating and routing on weekly basis. Delivered high-quality technical and functional assistance for current products and recommended enhancements to clients. Engaged with the US and India teams to delegate responsibilities and prioritise deliverables to meet tight deadlines. • Shifted from Bangalore to the Sydney office to reduce the excessive number of P1/P2 cases.• Stabilised VISY, a new customer, by substantially decreasing technical issues.• Increased client satisfaction and generated 35K in additional revenue by building solid rapport and optimising product performance. Show less Leveraged advanced technical knowledge to support major Transportation Management System (TMS) for renowned global brands, including Wal-Mart, Coles, Kroger, Home Depot, DSGI and BJs. • Developed cutting-edge enhancements for diverse modules of Supply Chain, such as UCL, Invoices, Claims, Rules, Reports, Shipments, Distribution of Inventory, Purchase Orders, Consolidator & Splitter strategy, EDI, ILM etc.• Interfaced with on-site teams to optimise efficiency and achieve customer requirements, from installation through to delivery.• Travelled abroad to engage with clients on-site and elicit complex vendor requirements. Show less

  • Principal Support Consultant

    Mar 2020 - Jul 2021

  • Support Manager

    Mar 2011 - Feb 2020

  • Principal Consultant

    May 2008 - Feb 2011

  • Senior Software Engineer

    Aug 2005 - Apr 2008
• 

  Retail Insight

  Aug 2021 - now

  Technical Customer Service Manager

  • Manage and lead client Support.• Create and maintain strong relationship with the client's operational teams.• Create training and engagement plans for usage of RI solutions.• Represent the client within RI, working with internal departments to ensure continued customer success.• Administer Client Change Management.