John K.

Experience

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  Pat Kirwan and Associates

  Jan 2005 - Jan 2011

  Veterinary Operative (Part Time)

  Assisted the Vet in the performance of all his duties including data recording and verification using Excel and other software.

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  Goatsbridge Fish Farm

  Jan 2009 - Jul 2014

  Marketing Assistant (part time)

  Managing Social media feedsResearching prospective markets & productsManning the information booths at trade fairsPhotography Writing press releases

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  DCU in the comunity

  Jul 2012 - Aug 2012

  Volunteer Research assistant

  Compiled research reports.Analysed and compared research methods.Consultation on advertisements.

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  MCI Group

  Jul 2012 - Jul 2012

  Student volunteer

  Front of House duties

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  Goats Bridge Fish Farm LTD.

  Aug 2013 - Sept 2013

  Contractor

  Preparation of food products for consumption. General upkeep of machinery. Cleaning of workspaces.Stock management.

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  DCU

  Sept 2013 - Aug 2014

  Post Graduate Student Masters

  Masters in Multimedia at DCUReceived Education in:HTML (Adobe Dreamweaver).Screenwriting.Best Practice in Multimedia.Animation (Adobe Aftereffects).Video Editing (Adobe Premier and Final Cut Pro).Audio Editing (Pro Tools 10 and Audacity).Photo Editing (Photoshop and Camera Raw).

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  Aertv

  Oct 2013 - Sept 2014

  Volunteer

  Managing Broadcast StreamingCamera Work

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  Bourkes & Co. Solicitors

  Nov 2013 - Jun 2014

  Archivist

  Digitising legal documents for the firm and keeping records up to date.Updating the system with all relevant changes made to recordsManaging their legal archive

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  Tesco PLC

  Dec 2013 - Jan 2014

  Cashier

  Worked the tills and floor for the Christmas and New year period.

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  Councillors Conferences

  May 2014 - Apr 2015

  Research Assistant

  Researching various topics to present to customers.Preparing Powerpoint slides.Presenting research to customers.

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  Amriss

  May 2014 - Aug 2014

  Intern

  Researching Potential clients. Helping the Design team.Editing images for use in online contentTalking to Clients.

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  Connectors

  Sept 2014 - Mar 2015

  Video Producer (Intern)

  Creating Videos for use by the siteInterviewing ClientsEditing VideosWriting Scripts

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  Usheru - your cinema app

  Sept 2014 - Sept 2015

  Film Journalism and Communications Intern

  Writing Articles for the site for use in their publications

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  Digital Skills Academy

  Mar 2015 - Sept 2015

  Video Editor Intern

  Editing Videos for use in online lecturesSound editingGreen screen effects

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  CPL Integrated Services

  Sept 2015 - Aug 2017

  Technical Support Analyst (English)

  Provide level 1.5 technical support for Saint James Place Wealth Management My duties include: - Providing technical support to Seniors Partners, Partners, support staff & SJP employees. - Providing Network support and troubleshooting (LAN/Wifi) - Assisting with new starter training. - Assisting with call shadowing & live ticket logging for new starters. - Support of Citrix (Receiver and CAG/Netscaler for Windows & Mac OS) - Support of MS Office Suite 2007-2016 versions. - Mail configurations & support (Exchange) - Support of Onedrive (office 365) - Working with Active Directory for provisioning & security. - Support of Virtual Desktops (VPN, Xenapp Servers) - Supporting software (SWIFT), for business processing & technical issues - Using ESD for ticket logging. - Supported Windows 7, 8 & 10 OS. - Supported Mac XOS Yosemite & El Capitan (Outlook, VPN and Intranet) - Providing Quality customer service & support. - Technical support on hardware, installations & troubleshooting (printers & scanners) Mainly Ricoh and HP types. - Supporting Symantec Encryption (PGP) Including disk unlocks - Support of company specific applications on iPhone/iPad - Supporting Secure Email On Premise accounts on iPhones/iPad through Mobileiron software. - Providing remote assistance through Go To Assist & Teamviewer Software. - Installation and set up of MobileIron Show less

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  Cpl Jobs Ireland

  Aug 2017 - Sept 2018

  Technical Support Analyst OUT OF HOURS

  Provide level 1.5 out of hours technical support for:- Saint James Place Wealth Management - Glanbia - Clesico - IATA-Central Bank of Ireland-Swedavia My duties include:- Providing technical support to Seniors Partners, Partners, support staff & SJP employees.- Providing Network support and troubleshooting (LAN/Wifi)- Assisting with new starter training.- Assisting with call shadowing & live ticket logging for new starters.- Support of Citrix (Receiver and CAG/Netscaler for Windows & Mac OS)- Support of MS Office Suite 2007-2018 versions.- Mail configurations & support (Exchange)- Support of Onedrive (office 365)- Working with Active Directory for provisioning & security.- Support of Virtual Desktops (VPN, Xenapp Servers)- Supporting software (SWIFT), for business processing & technical issues- Using ESD for ticket logging.- Supported Windows 7, 8 & 10 OS.- Supported Mac XOS Yosemite, El Capitan & High Sierra (Outlook, VPN and Intranet)- Providing Quality customer service & support.- Technical support on hardware, installations & troubleshooting (printers & scanners) Mainly Ricoh and HP types.- Supporting Symantec Encryption (PGP) Including disk unlocks- Support of company specific applications on iPhone/iPad - Supporting Secure Email On Premise accounts on iPhones/iPad through Mobileiron software.- Providing remote assistance through Go To Assist & Teamviewer Software.- Installation and set up of MobileIron,- Logging of Hardware support tickets for CUPPS/CUTIE system for swedavia - Night shift support (8.30pm - 8.30 am) Monitoring phone and emails for Central Bank, IATA and Celesio Show less

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  Fujitsu (Ireland)

  Sept 2018 - Jun 2019

  Desktop Support Specialist (Contractor)

  Providing Level 1-2 Desktop support to members of the Oireacthas, Dàil Èireann & Seanad ÉireannProviding first point of contact between technical team and users for Outlook and Windows 10 migration projectsWork includes: • Providing technical support for Oireachtas Computers and hardware over the phone, by email and in person • Logging incidents using Service Now ticketing system• HP Printer support• Citirix Secure Hub Mobile device support Andriod, Iphone & Ipad • Managing databases & AD groups • Writing How to guides on various product features for Microsoft outlook• Windows 7 & 10 build support • Managing Microsoft Exchange Permissions• Encryption support (Checkpoint and bit locker)• Lotus Notes support• Basic Hardware repair• BigHand dictation support • Arranging hardware dispatch and replacements via courier Show less

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  Vantage Resourcing

  Jul 2019 - Oct 2021

  Technical Support Specialist

  Providing level one technical support for An Garda Siochana under contract for Vantage ResourcesDuties include: - providing 24 hour support to clients via phone and email - answering clients queries via email -providing remote desktop support for client applications-monitoring server alerts-logging hardware requests-first point of contact for radio faults-liaising with local telecoms for network faults-training new agents in service desk duties-supporting virtual environments via VMware Horizon-supporting tetra radios-SIS II support Show less

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  A&L Goodbody LLP

  Oct 2021 - Apr 2022

  Level 2 service desk agent

  Providing level 2 IT support for A&L GoodbodyFirst Point of contact support for usersEscalating tickets to level 3 Reviewing tickets handled by level one agentsTriaging tickets for service deskTroubleshooting issues for the following products:- Aderant Expert Time, Assistant and Back Office- Office 365 support - Basic Microsoft Exchange on Prem and Microsoft Exchange online- Microsoft Teams Support- Zoom Support- Active directory (account unlock, password reset, updating ad group membership) Show less

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  Atos

  Apr 2022 - Jan 2023

  Rollout Engineer

  Providing level 2 desktop support under contact to Atos clientsProvide first line support in migration of client's email from Lotus Notes to Microsoft Outlook as part of ongoing DDMP migration project for the Courts Service of IrelandProvide Training to users on the use of MS Office, Teams and One DriveSetup Docking stations for Laptops Troubleshooting any issue that arise during migration Mange inventory of new equipment First time set up of new equipmentAsset Registration of new equipment deployed to usersWiping and disposing of old equipment Show less

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  Typetec

  Jan 2023 - Feb 2023

  Remote Support Engineer Level 2

  Providing Level 2 support to all Typetech clientsProviding sys admin support via Active Directory, Microsoft Azure and Microsoft ExchangeApplications supported includeMicrosoft AzureHardware supportPC + Desktop BuildsPrinter rollout and installation Application installation and supportMicrosoft ExchangeWebroot Vade

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  Tailte Éireann

  Feb 2023 - now

  Information Technology Technical Specialist

  Basic switching and routing. • Support for peripherals and accessories • Support for remote and atypical workers using virtual client infrastructure• 1st level application support for a range of GIS, Microsoft, and line of businessapplications including CAD and imaging systems• User systems management• Zoom meeting, conferencing and communications support• Installation, patching and updates for software applications• Support for legacy Applications and Operating Systems• Hardware and licence agreement management• Managing user access and password administration• Assisting in ongoing IT asset management activities• Assisting in achieving the function’s Key Performance Indicators• Contributing to the function’s business continuity planning (BCP) and disasterrecovery (DR) implementation• Providing input and guidance on support policies and reports• Liaising and interacting as necessary to troubleshoot problems as they arise• Contributing to Knowledge Base and Solutions in order to maintain accurate, up-todate solutions and support documents• Participating in projects, testing and other system work as needed• Providing mentoring to other IT support staff Show less