Talk to sales Try for Free
Matthew Neall

Matthew Neall

Customer Service

Followers of Matthew Neall2000 followers
location of Matthew NeallOrlando, Florida, United States

Connect with Matthew Neall to Send Message

Connect

Connect with Matthew Neall to Send Message

Connect

  • Timeline

  • About me

    Club Lounge Manager

  • Education

    • Valencia College

      -
      Associate's degree Hospitality Administration/Management 3.9 GPA

      Activities and Societies: Football - team captain & WR left

    • Newbold College of Higher Education

      -
      Bachelor of Business Administration - BBA International Business 3.87 GPA

      Activities and Societies: Student Association Social Vice President London, England

    • Bass Memorial Academy

      -
      High School Diploma 3.9 GPA

      Activities and Societies: Senior Class President / National Honor Society President / Head Men's Dorm Resident Assistant / Head Men's Base on Acro Team / Head Lifeguard at BMA / Choir award / BMA music scholarship recipient / BMA scholar member

    • University of Central Florida – Rosen College of Hospitality Management

      -
      B.S. Hotel and Resort Managment Hospitality Administration/Management 3.85 GPA

      Activities and Societies: President’s List / Magna Cum Laude / Eta Sigma Delta Member - International Hospitality Management Honor Society

    • Southern Adventist University

      -
      Bachelor of Business Administration - BBA Business Administration and Management, General 3.88 GPA

    • University of Central Florida

      2023 - 2026
      Master of Business Administration - MBA 3.8 GPA

      Dual Certificate in entrepreneurship studies

  • Experience

    • Publix Super Markets

      Jan 2010 - Apr 2011
      Customer Service

      Customer service associate

    • Marriott Hotels

      Jan 2015 - Aug 2018
      Guest Services Team Lead

      Various guest services, front office, and housekeeping roles across 4 properties.

    • The Ritz-Carlton Hotel Company, L.L.C.

      Aug 2018 - Jan 2020
      Guest Experience Expert

      - Personally generated $159,000 in upsell revenue- Certified in front desk, phones, guest relations, concierge, club lounge, bell staff, and housekeeping roles at this 582 room resort. - Ensured quality of brand standards for housekeeping, pastry, and stewarding departments.

    • JW Marriott

      Dec 2019 - May 2021

      - Acted as Manager on Duty for 998 room luxury resort- Increased employee engagement by 8% - Developed structured 25-day onboarding & training process.- Led 4 training coaches- Supervised team’s daily operations

      • Assistant Front Desk Manager

        Jun 2020 - May 2021

      • Front Office Training Supervisor

        Dec 2019 - Jun 2020

    • Divine Retreats LLC

      Aug 2020 - Jul 2023
      Founder & Owner

      - Founded this event management & philanthropy company that hosts exclusive wellness retreats- Developed a team of 26 elite medical and hospitality experts- Created business partnerships with AdventHeath and award-winning Ritz-Carlton resorts

    • Divine Health & Wellness Foundation

      Jun 2022 - Jul 2024
      President

      - Founder of this non-profit grantor foundation, dedicated to supporting local charities that improve the health and wellbeing of our community. - Made possible by the Neall Legacy Foundation.

    • The Ritz-Carlton Hotel Company, L.L.C.

      Sept 2022 - now

      - Improved department’s leadership index by 4% YOY through developing 6 leaders- Guided team of 40 through 4 major leadership transitions while maintaining 88% engagement - Increased annual upsell revenues from $1.3mil to $1.75mil by leading the property’s program- Increased department’s employee engagement over 20%- Increased guest satisfaction scores by +3%

      • Club Lounge Manager

        Dec 2024 - now

      • Assistant Front Office Manager

        Jan 2024 - Dec 2024

      • Rooms Operations Manager

        Sept 2022 - Jan 2024

  • Licenses & Certifications

    • Lifeguard Certification

      American Red Cross

    • CPR/AED

      American Red Cross

  • Honors & Awards

    • Awarded to Matthew Neall
      5 Star Leader of the Quarter The Ritz-Carlton Orlando, Grande Lakes Oct 2024 Second Quarter of 2024
    • Awarded to Matthew Neall
      Grande Lakes Resort For Gold - Nov 2018 This is a recognition program that honors the employee who provides exceptional service and are mentioned by guests specifically.
    • Awarded to Matthew Neall
      Employee of the Month - Aug 2018
    • Awarded to Matthew Neall
      Social Vice President of Student Relations - Sep 2016
    • Awarded to Matthew Neall
      Senior Class President - Aug 2014
    • Awarded to Matthew Neall
      BMA Scholar Award - Jan 2014
    • Awarded to Matthew Neall
      National Honor Society President - Aug 2013
    • Awarded to Matthew Neall
      Select Choir Member of the year - Jan 2013
    • Awarded to Matthew Neall
      Bright Futures Medallion Scholar Recipient -

  • Volunteer Experience

    • Volunteer

      Issued by SALT Outreach Inc. on Jan 2020
      SALT Outreach Inc.Associated with Matthew Neall

    • Volunteer

      Issued by Illuminate Church on Jan 2020
      Illuminate ChurchAssociated with Matthew Neall

    • Volunteer

      Issued by WholeLife Church on Jan 2020
      WholeLife ChurchAssociated with Matthew Neall

    • Program participant

      Issued by Arise Australia on Jan 2017
      Arise AustraliaAssociated with Matthew Neall