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Nayera Tarek

Nayera Tarek

Educational guide

Followers of Nayera Tarek165 followers
location of Nayera TarekCairo, Egypt

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  • Timeline

  • About me

    Customer Service representative at Etisalat UAE

  • Education

    • SADAT ACADEMY for MANAGEMENT SCIENCES

      -
      Bachelor of Business Administration - BBA International business management C+

  • Experience

    • KidZania

      Jun 2019 - Oct 2019
      Educational guide

      •Implementation of establishment’s activity according to KidZania’s essence, Industry Partners and KidZania’s standard operations procedures including pre-activity (recruiting, queuing, welcoming visitors and getting ready), main activity (training, role-playing and closing) and post activity (cleaning and restoring).•Attend complaints, provide solution if possible or transfer them to the department coordinator or appropriate department.•Register establishment visitor’s attendance through the system and manually in case of system failure or absence. Show less

    • VODAFONE UK LIMITED

      Aug 2020 - Sept 2020
      Customer Service Representative UK account

      • Handling customers over the phone • Problem solving • Build a good rapport with clients • Handle and resolve customer complaints • Manage customers’ accounts • Follow up on customer interaction

    • Etisalat UAE

      Oct 2023 - Feb 2024
      Customer Service Advisor

      Supporting UAE customers with small and medium business accounts in both Arabic and English

  • Licenses & Certifications