David Klaer, CSPO

Experience

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  Connecting Point of Indiana

  Dec 2006 - Apr 2008

  Computer Technician

  Installed and replaced hardware including motherboards, CD/DVD ROM drive and memory. Worked to troubleshoot hardware and software malfunctions and provided solutions. Joined new and restored computers to network domain. Mapped network drives required by specific users. Assisted network engineers with network installations. Aided printer technician to diagnose and resolve printer problems. Installed printer maintenance kits and replaced hardware. Connected printers to local computers and networks. Connected customers to appropriate department when needed and scheduled service accordingly. Managed accounts receivable with QuickBooks. Show less

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  Press Ganey Associates

  May 2008 - Feb 2011

  Electronic Data Interchange Specialist

  Setup data import templates that matched client data map to assist with automated data processing. Used logical expressions to pull data from the client data files as necessary data processing. Monitored processed client data to insure accuracy, determine any issues and provide resolutions. Adjusted import templates to allow for changes to clients’ data formats. Removed invalid patient records from the database when sent in error. Instructed client on setting up and using various FTP processes. Created FTP, SFTP and FTPS accounts for clients using software called WS_FTP. Researched and diagnosed client FTP issues and provided solutions. Coordinated receipt of test data file and data map with client. Maintained the storage of all client data, including test files, data maps and conversion tables. Collaborated with internal Account Managers to ensure deadlines were met for setups. Partnered with coworkers to find proper solutions to client data issues. Show less

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  DuCharme, McMillen & Associates

  Mar 2011 - Feb 2013

  Systems Analyst/Technology Consultant

  Documented current business processes and systems supporting day-to-day operations using business and system use cases. Elicited requirements using interviews, brainstorming, requirements workshops, observation, prototyping and surveys. Facilitated communication between Business Units and IT department, such as data gathering, application design, system utilization and implementation. Communicated with supervisors and management to recommend process and system improvements. Managed software implementation projects for multiple clients. Directed weekly discussions with the project team to identify the status of the project. Tracked project deliverables using appropriate tools. Assigned tasks, scheduled meetings, enforced deadlines to ensure timely project completion. Installed software remotely on client servers and desktops. Conducted walkthroughs of newly implemented software for clients. Provided technical assistance for client needs using multiple internal software tools. Show less

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  ILAB

  Feb 2013 - Oct 2014

  Quality Assurance Team Lead

  Directed all QA aspects of releases, providing QA services and coordinating QA resources internally. Managed and mentored a team of four QA members. Reviewed and analyzed project documentation. Identified and extracted test requirements. Developed and executed test cases, scripts, plans and procedures. Discovered and escalated risks and issues. Defined and prepared test data. Logged and managed defects in Bugzilla. Facilitated User Acceptance Testing with business users. Reported testing progress and status via daily execution status reports. Interviewed applicants about their experience, education and skills. Show less

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  Angie's List

  Nov 2014 - Sept 2016

  Quality Assurance Engineer

  Own quality from product definition to production implementation. Develop test cases in JIRA based on user stories to ensure thorough, repeatable testing that can be carried out by others. Execute test cases and verify actual results against expected results. Identify and document issues found in web applications in JIRA and work with development team to resolve. Carry out REST API tests to ensure proper communication between web applications and databases. Create and execute database queries in order to test the underlying data changes caused by interactions of software applications. Perform test regression scenarios to find unexpected issues for weekly releases. Maintain data sets and code builds in testing environments. Triage production issues and own resolution. Support and mentor peers on departmental best practices and procedures. Show less

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  JDM Systems Consultants

  Sept 2016 - Jul 2018

  Qualification Engineer at Fiat Chrysler Automobiles (FCA)

  Reviewed specification and requirement documents to create test plans and test cases for vehicle head unit firmware validation. Ran through test cases on bench top testers and in vehicles to ensure newly developed features met functional requirements. Completed regression test scenarios on all features as new firmware versions were released. Generated tickets in JIRA and in FCA's proprietary ticket tracking system when defects were discovered, producing clear, accurate and reproducible defect assessments from which Developers resolved the discovered issue. Inspected and interpreted logs generated by the CAN Bus and by the head unit within the vehicle in the interest of providing root cause analysis. Show less

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  Optomi

  Jul 2018 - Nov 2019

  Connected Vehicle Performance Engineer at Ford Motor Company

  Oversaw connected services activation performance metrics and key performance indicators that help identify areas for improvement and troubleshooting. Collaborated with Global Product Leads and Feature Owners to identify performance improvement opportunities and root cause failures. Presented performance metrics, improvement opportunities and problems found to internal team, management, and various quality forums. Ensured that all teams were coordinated and on track to meet agreed upon deadlines for initiatives that they own. Wrote queries in Hadoop to retrieve backend cloud vehicle data used to investigate issues on the connected vehicle platform. Analyzed backend data files and identified patterns of performance failures and data abnormalities to assist in investigations of existing and future problems. Created complex Alteryx workflows in order to analyze and quantify data. Designed charts and graphs with Tableau to exhibit quantified results of issues and their impact on performance. Show less

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  TEKsystems

  Nov 2019 - Jun 2021

  Product Owner and Data Analyst at Ford Motor Company

  Define quarterly goals, ensuring they are clear and the vision is aligned with business objectives. Manage and prioritize a product backlog based on overall strategy and business targets. Work closely with stakeholders to identify and organize the work required for the next iteration. Act as a primary liaison between business stakeholders and development teams. As a Data Analyst, consult with analytics teams, IT and business partners to provide data domain expertise. Work with Product Managers and Product Teams to prioritize work needed for data sources in conjunction with analytic customer needs. Participate in information governance processes. Manage business information issues and problem resolution processes. Show less

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  Ford Motor Company

  Jun 2021 - now

  Product Owner/Data Engineer

  Oversee all stages of product design and development for four teams within the Global Data Insight & Analytics department. Operate as a primary liasion between product teams, data operations and business partners. Manage product backlog and prioritize features based on changes in requirements or priority. Lead weekly backlog grooming meetings with key stakeholders and plan work for the upcoming sprints. Create User Stories derived from user demand, whether they be verbal or through internal demand SharePoint site. Present monthly to leadership on features delivered in previous month and work planned for upcoming month. Show less