Heidi Gordon

Experience

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  Council of Southeast Pennsylvania/PRO-ACT

  Sept 2006 - Feb 2011

  Recovery Community Support Programs Project Manager

  ▪ Managed administration and financials of federal grant ▪ Directed expansion of services through Bucks and Philadelphia County▪ Developed and executed organization policies and processes to align with goals and objectives ▪ Trained, educated, and improved performance of staff members and volunteers▪ Educated organization volunteers and community of program services

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  Project Transition

  Feb 2011 - May 2015

  ▪ Developed and implemented both staff improvement and orientation programs as well as Undergraduate and Graduate level internship program▪ Examined and re-branded culture of organization ▪ Analyzed and developed organizational plan for change▪ Developed and promoted organization-wide staff development and initiatives ▪ Implemented organization protocols and policies ▪ Revised policies and procedures to adhere with changes in local, state, and federal laws & regulations▪ Development of staff Power to Achieve Program-promoting professional and personal development ▪ Improved various program treatment processes Show less -Successful Leadership of Agency Staff Through State Licensing Inspection, moving from a Provisional License to Full Licensure-Implementation of a Quality Improvement Plan Which Moved Regional Programs to a 100% Performance eight months-Developed Protocols and Procedures to Achieve Organizational Goals and Objectives-Development and Implementation of Agency Wide Quality Improvement Initiative-Consultation and Training for Additional Regional Program Administrators-Developed Reporting Tools to Communicate Progress to Chief Operating Officer and Agency Owners-Supervised of Program Directors Based Mental Health/ Treatment Programs-Developed and Implemented Administrative Staff Responsibilities Show less

  • Vice President of Quality and Organizational Development

    Oct 2014 - May 2015

  • Vice President of Program Operations

    Jul 2012 - Oct 2014

  • Regional Program Administrator

    Feb 2011 - Jul 2012
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  The Council of Southeast Pennsylvania Inc.

  Mar 2016 - now

  Director of Intervention Services
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  Chestnut Hill College

  Nov 2016 - Apr 2023

  Adjunct Faculty
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  Southern New Hampshire University

  Feb 2020 - now

  Adjunct Professor