Tracy Garrison

Experience

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  INTRIA

  Jan 1999 - now

  Senior Operations Supervisor

  Support a 24 hour team.Supervise a team responsible for the receipt and dispatch of work that is sent to our site for processing.Responsible for the end to end process of the work received. Decisioning of the incoming work that involves investigation requests, sundry items, returned items and exceptions.Perform regular one-on-one coaching and mentoring. Provide regular feedback on performance and support activities for self-development.Escalating and follow up on issues such as technology that impacts the day-to-day production.Work closely with process and change partners/project teams to ensure any process and procedure changes are implemented successfully and timely.Analyzed various incoming changes/projects for production impacts.Manage incoming projects and changes to successful implementation.Perform and sign-off monthly validation and verification that suspense account activities are being performed and monitored.Sign-off on ABGL reviews and branch clearing daily. Forecast volumes and monitored productivity.Meet FTE targets and DOE budgets annually for my site.Schedule team working hours, vacations, and time off requests.Implement numerous positive impact and cost savings improvements using our continuous improvement program.Monitor processes to ensure proper compliance, segregation of duty, and financial requirements were being met. Show less

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  CIBC

  Mar 2022 - now

  Senior Supervisor

  Leading a remote team of CSS operators within Retail Lending Services.