Ashwani Kumar

Experience

• 

  Oberoi Hotels & Resorts

  Jul 2008 - Aug 2014

  Food & Beverage Service (Team Lead- Executive)

  • Joined as a trainee and achieved 3 level of promotion in the company.• Responsible for service planning, scheduling and staffing for events. • Responsible for recording and controlling variable cost. Oversaw the team performance during event operations.• Responsible for cross functional training of service associates.• Responsible for following new joiner inductions in the department.• Part of pre-opening team of team of Trident Hyderabad. Responsible for scheduling and service planning of events services in a new hotel.• Supervised customer service management for rendering and achieving quality services; provided first line customer support by answering queries & resolving their issuesAchievement: Received the Best Performer Award for delivering outstanding performance in 2014. Show less

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  Lavanya Events Private Limited

  Jan 2015 - Jul 2015

  Business Development Manager

  • Coached and mentored business development team members.• Enrolled and negotiated new accounts in the company portfolio.• Developed and monitored daily schedule of team members.Achievement: Received best performer certificate for service excellence during Indus Tower event held at Gurgaon (2015).

• 

  Weddingz.in

  Aug 2015 - Jul 2018

  • Lead a team of 20 business managers for co-branding and lead conversion.• Planned strategies with steering committee, to develop revenue progression for additional key accounts.Achievements:• Overall enhancement of NPS score by following SOP and focusing on customer experience.• Achieved 2 levels of promotion for consistent numbers and partnering with national accounts for the company.

  • Area Head(Founding Team Member)

    Jan 2018 - Jul 2018

  • Cluster Head

    Jun 2017 - Dec 2017

  • Business Development Manager

    Aug 2015 - Jun 2017
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  Ramada By Wyndham, Neemrana

  Aug 2018 - now

  • Directly reporting to Managing Director, Ramada & Days Neemrana (2 Hotels), responsible for managing key accounts, partner relations/network & support for the various business functions.• Conducting market trend analysis to achieve market share metrics and desired targets.• Coordinated price distribution & revenue management on booking engine through channel manager to optimize inventory.• Formulated business plans/ projections to direct and drive business growth. • Driving process improvement initiatives for lead pilferage.• Engaged and Coached team for their performance improvement in lead conversion. • Conducted training on anticipating guest need to enhance customer experience.• Managing Key accounts relationship for customer retention.Achievements:• Received MICE certificate of appreciation from the B2B Travel Company for excellent customer services. • Collaborated with seller partners to convert the corporate and Japanese vertical hotel to wedding vertical leading to improve revenue cycle. Show less

  • Head of Sales

    Feb 2021 - now

  • Senior Sales Manager

    Aug 2018 - Jan 2021