Yih Shyang Wong (Danny)

Experience

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  NOL Global Services Centre Sdn Bhd.

  Feb 2011 - Apr 2020

  • Managed Americas & Greater China credit risk assessment, AR & DSO, and delinquent account reporting.• Led credit migration projects, including ERP transitions and centralized credit management implementation.• Developed credit monitoring frameworks and standardized SOPs for risk assessment.• Acted as a key user for SAP FICA in credit management system design. • Provided credit recommendations and risk analysis for Europe & Asia Pacific-based customers.• Led AR KPI reporting, credit database management, and delinquent account tracking.• Played a key role in a Dubai-based knowledge transfer project for AR and invoicing functions.

  • Assistant Manager, Credit Review

    May 2014 - Apr 2020

  • Senior Analyst & Analyst, Credit Review

    Feb 2011 - Apr 2014
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  Abbott

  May 2020 - Nov 2023

  Team Manager, OTC

  • Spearheaded the migration of the OTC functions from Singapore SSC to the KL hub, ensuring a seamless transition.• Led a team in-house & outsourced team, managing OTC operations across MY, SG, HK, AU & NZ.• Acted as the primary escalation point for stakeholders, driving issue resolution and process enhancements.• Developed and executed AR & DSO reporting and forecasting for regional and corporate leadership.• Partnered with finance, treasury, and commercial teams to mitigate credit risk and optimize cash flow.• Served as a key SME in SAP S/4HANA migration, system consolidation, and process automation projects.• Led process improvements and RPA initiatives, streamlining OTC functions. Show less

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  Swift

  Dec 2023 - now

  Head of Customer Ordering & Contract

  • Lead a global Customer Ordering department in order processing, fulfillment and master data management.• Drive process improvements, automation initiatives, and SAP migration projects.• Collaborate cross-functionally to optimize workflows, ensure billing accuracy, and enhance customer experience.• Oversee compliance with corporate policies on revenue recognition and order processing.• Handle escalations, resolve operational bottlenecks, and support internal and external audits.