Nihari Patel, MPH

Experience

• 

  Children's Healthcare of Atlanta

  Sept 2013 - May 2014

  Healthcare Intern

  • Created online pre and post-test surveys on Survey Monkey for an educational intervention on Shaken Baby Syndrome • Developed a phone script to follow up with patients who received the educational intervention• Designed an Excel database and inputted pre/posttest hardcopy data from over 166 patients• Interviewed over 60 patients to assess their knowledge and experience with the educational program• Developed PowerPoint presentations to educate nurses, doctors, and hospital administrators on ‘Shaken Baby Syndrome’• Wrote a 4-page long focus group script to guide discussions surrounding the educational intervention that was administered at Children’s Healthcare of Atlanta Show less

• 

  UCSF Medical Center

  May 2014 - Dec 2014

  Independent Contractor

  • Conducted a literature review and compiled 116 articles on the benefits of creating an Acute Care For Elderly (ACE) Unit within hospitals, such as improved functional outcomes, reduced cost for both hospital and patients, and decreased length of stay for patients• Synthesized the articles to develop a 5-page proposal to create a ACE unit program at UCSF Medical Center

• 

  Emory University

  Aug 2014 - Nov 2014

  Graduate Teaching Assistant

  • Updated the course website with announcements, grades, and other necessary course content regularly• Scheduled and maintained weekly office hours to meet with students• Evaluated and graded assignments, projects, and participation during discussion section for 25 students• Developed PowerPoint presentations on course material to present to students• Assisted students who were struggling with the course by helping them understand difficult concepts

• 

  Centers for Disease Control and Prevention

  Sept 2014 - May 2015

  Health Communications Graduate Assistant

  • Looked at over 1000 daily call logs and emails to the CDC-INFO hotline for the Ebola outbreak in the United States and notified supervisors regarding alerting calls or emails from individuals who traveled out of state to areas where the Ebola epidemic was prevalent• Prepared a timeline beginning in August 2014 regarding the media response to the Ebola outbreak in US and analyzed the trends in the calls to the CDC – INFO hotline• Updated health information from different CDC departments onto the CDC collective database system (Prepared Management Response System)• Maintained the Prepared Management Response System by fixing broken web links on various health topics from different CDC departments• Wrote Standard Operating Procedures to streamline the process in which new health topics were added to the CDC database• Developed presentations consisting of over 70-slides on various topics, including Men’s Health, Women’s Health, and Autism, to provide CDC staff with information Show less

• 

  Emory University

  Jan 2015 - Apr 2018

  Project Manager

  • Obtained IRB approval for a national study through preparing and submitting necessary documents to the IRB Board at Emory• Collaborated with different faculty members and staff to draft, revise, and finalize a 100-item survey instrument• Served as the point of connect for the third-party organization who managed the data collection process for this research study• Ensured the project progresses on schedule• Conducted and synthesized literature searches relevant to the Ebola epidemic to contribute to the ‘Introduction’ section of the paper• Assisted with writing a manuscript which will be later submitted for publication• Submited manuscripts for publication Show less

• 

  UCSF Health

  Sept 2015 - now

  • Actively manage 10+ key strategic projects in the Cancer Center at a given time, including projects centered around improving patient experience and access, reducing cost, and promoting staff and provider engagement• Partner with stakeholders in various Cancer Center practices to research, identify, and implement best practice models• Analyze key metrics to identify areas of improvement and provide recommendations for next steps• Serve as the internal LEAN consultant to advise departments on creating goals, determining metrics for visibility boards, and troubleshooting barriers to progress Show less • Certified as a ‘UCSF Lean Champion’ demonstrating a thorough knowledge and understanding of Lean tools and principles• Served as the primary coach to deploy the Lean Management System in 5 different units (Hepatology, Head & Neck Surgical Oncology, Otolaryngology, Colorectal Surgery, Urology Surgery) , with Hepatology and Head & Neck Surgical Oncology serving as ‘model units’.• Improved staff/provider experience scores, measured by the Pulse Survey, by an average of +35.5 Net Promoter Score for Hepatology and Head & Neck Surgery• Significantly increased Patient Experience scores, as measured by ‘Recommend This Provider Office’, since starting in this role through implementing and managing various projects: Head & Neck Surgery: 90.9% (FY15) to 93.8% (FY17); Otolaryngology 86.6% (FY 15) to 91.2% (FY17); Hepatology 92.9% (FY15) to 95.3% (FY17)• Co-authored 7 poster presentations for UCSF Health’s 1st Annual Improvement Symposium Show less

  • Senior Improvement Manager

    Mar 2023 - now

  • Operations and Improvement Manager

    Jun 2017 - now

  • Improvement Specialist

    Sept 2015 - May 2017