Michael C.

Michael C.

Collection Supervisor

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location of Michael C.Santa Ana, California, United States

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  • Timeline

  • About me

    Vice President, Sr. Business Control Specialist at Bank of America

  • Education

    • Mt. San Antonio College

      -
      Business Management; Small Business Management Honors distinction

      Activities and Societies: Honors Program Scholar

  • Experience

    • Ameriquest Mortgage (Long Beach Mortgage)

      Jan 1995 - Jan 1998
      Collection Supervisor
    • AMRESCO

      Nov 1998 - Nov 1999
      Loss Mitigation Specialist
    • Option One Mortgage

      Nov 1999 - Jan 2005

      Senior Compliance Analyst with experience in researching federal regulations, lending and servicing procedures. Consulting with regulators, as well as internal and external legal counsel, regarding federal laws and lending practices. Interested in providing analysis of bills while addressing any impacts and risks associated with operations and servicing.

      • Senior Compliance Analyst

        Mar 2003 - Jan 2005
      • Collection Supervisor

        Nov 1999 - Mar 2003
    • New Century Mortgage

      Jan 2005 - Jun 2007
      Collection Manager

      Sold to Carrington Mortgage Holdings, LLCCollection Manager with a combined staff of one hundred and fifty associates. While handling departmental and divisional objectives, including, but not limited to, delinquency control, call center and loss mitigation on prime and subprime portfolios. Manage Investor presentations and rating agencies.

    • Carrington Mortgage Services, Mortgage Servicing Division

      Jun 2007 - Jan 2009
      Collection Manager

      Affliated with Carrington Mortgage Holdings, LLC

    • Carrington Recovery Services, LLC

      Feb 2009 - Apr 2010
      Operations Manager

      Affiliated with Carrington Mortgage Holdings, LLCOperations Manager overseeing the day to day operations of the Recovery Unit, collecting on deficiencies and debts owed to third party creditors. Ensuring all Business Collection Practices are in compliance with FDCPA and State regulations.

    • Kondaur Capital Corporation

      Apr 2010 - Jun 2011
      Default Operations Manager

      Default Operations Manager responsible for all aspects of Loan Servicing that relates to Foreclosure, Bankruptcy and Eviction. Ensures policies and procedures are being adhered to and that Foreclosure, Bankruptcy and Eviction timelines are being met. Maintains vendor relations with internal and external clients.

    • Sun West Mortgage Company, Inc.

      Jul 2011 - Jul 2012
      Loan Servicing Compliance Manager

      Oversee all functions of the Servicing Department including but not limited to Cashiering, Customer Service, Collections, Foreclosure, Loan Modification, Loss Mitigation, Payoffs, Reconveyance and REO. Work closely with Senior Management to effect policy and procedure necessary for compliance with regulatory and legislative changes while creating creative ways to increase department efficiency and automate existing processes.Ensure HECM and Forward Mortgage Portfolios are serviced according to the requirements of Fannie Mae, Freddie Mac and Ginnie Mae as well as all Business Collection Practices are in compliance with FDCPA and State Regulations. Show less

    • Bank of America

      Jul 2012 - now

      Manage the internal and external GSE Relationship by providing an end-to-end support of Fannie Mae loan performance across Default Servicing (Collections, Loan Modifications/Underwriting, Foreclosure Referral, Foreclosure, Bankruptcy, Short Sale, DIL, etc.).Serve as secondary contact within the Default Servicing organization for Fannie Mae.Communicate to Strategic Implementation Management potential issues in interpretation or execution of new and existing guidelines; present ideas from operation leaders to improve performance or processes.Partner with GSEs, Investor Relations and Home Retention/Loss Mitigation Strategies group to ensure that all constituents are aligned on the activiities and performance of the portfolio. Show less

      • Vice President, Sr. Business Control Specialist

        Aug 2016 - now
      • Vice President, Consumer Operations Settlement Execution

        Jan 2016 - Jul 2016
      • Vice President, GSE Default Relations

        Jul 2012 - Jan 2016
  • Licenses & Certifications

    • Notary Public of the State of California

      Apr 2015
    • Tennessee Collection Service Location Manager

      Tennesee Collection Service Board
      Jan 2011
    • Nevada Licensed Location Collection Manager

      Jun 2009
    • Certified Business Continuity Professional (CBCP)

      DRI International (Disaster Recovery Institute)
      Feb 2020