
Michael C.
Collection Supervisor

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About me
Vice President, Sr. Business Control Specialist at Bank of America
Education

Mt. San Antonio College
-Business Management; Small Business Management Honors distinctionActivities and Societies: Honors Program Scholar
Experience

Ameriquest Mortgage (Long Beach Mortgage)
Jan 1995 - Jan 1998Collection Supervisor
AMRESCO
Nov 1998 - Nov 1999Loss Mitigation Specialist
Option One Mortgage
Nov 1999 - Jan 2005Senior Compliance Analyst with experience in researching federal regulations, lending and servicing procedures. Consulting with regulators, as well as internal and external legal counsel, regarding federal laws and lending practices. Interested in providing analysis of bills while addressing any impacts and risks associated with operations and servicing.
Senior Compliance Analyst
Mar 2003 - Jan 2005Collection Supervisor
Nov 1999 - Mar 2003

New Century Mortgage
Jan 2005 - Jun 2007Collection ManagerSold to Carrington Mortgage Holdings, LLCCollection Manager with a combined staff of one hundred and fifty associates. While handling departmental and divisional objectives, including, but not limited to, delinquency control, call center and loss mitigation on prime and subprime portfolios. Manage Investor presentations and rating agencies.

Carrington Mortgage Services, Mortgage Servicing Division
Jun 2007 - Jan 2009Collection ManagerAffliated with Carrington Mortgage Holdings, LLC

Carrington Recovery Services, LLC
Feb 2009 - Apr 2010Operations ManagerAffiliated with Carrington Mortgage Holdings, LLCOperations Manager overseeing the day to day operations of the Recovery Unit, collecting on deficiencies and debts owed to third party creditors. Ensuring all Business Collection Practices are in compliance with FDCPA and State regulations.

Kondaur Capital Corporation
Apr 2010 - Jun 2011Default Operations ManagerDefault Operations Manager responsible for all aspects of Loan Servicing that relates to Foreclosure, Bankruptcy and Eviction. Ensures policies and procedures are being adhered to and that Foreclosure, Bankruptcy and Eviction timelines are being met. Maintains vendor relations with internal and external clients.

Sun West Mortgage Company, Inc.
Jul 2011 - Jul 2012Loan Servicing Compliance ManagerOversee all functions of the Servicing Department including but not limited to Cashiering, Customer Service, Collections, Foreclosure, Loan Modification, Loss Mitigation, Payoffs, Reconveyance and REO. Work closely with Senior Management to effect policy and procedure necessary for compliance with regulatory and legislative changes while creating creative ways to increase department efficiency and automate existing processes.Ensure HECM and Forward Mortgage Portfolios are serviced according to the requirements of Fannie Mae, Freddie Mac and Ginnie Mae as well as all Business Collection Practices are in compliance with FDCPA and State Regulations. Show less

Bank of America
Jul 2012 - nowManage the internal and external GSE Relationship by providing an end-to-end support of Fannie Mae loan performance across Default Servicing (Collections, Loan Modifications/Underwriting, Foreclosure Referral, Foreclosure, Bankruptcy, Short Sale, DIL, etc.).Serve as secondary contact within the Default Servicing organization for Fannie Mae.Communicate to Strategic Implementation Management potential issues in interpretation or execution of new and existing guidelines; present ideas from operation leaders to improve performance or processes.Partner with GSEs, Investor Relations and Home Retention/Loss Mitigation Strategies group to ensure that all constituents are aligned on the activiities and performance of the portfolio. Show less
Vice President, Sr. Business Control Specialist
Aug 2016 - nowVice President, Consumer Operations Settlement Execution
Jan 2016 - Jul 2016Vice President, GSE Default Relations
Jul 2012 - Jan 2016
Licenses & Certifications

Notary Public of the State of California
Apr 2015
Tennessee Collection Service Location Manager
Tennesee Collection Service BoardJan 2011
Nevada Licensed Location Collection Manager
Jun 2009.webp)
Certified Business Continuity Professional (CBCP)
DRI International (Disaster Recovery Institute)Feb 2020
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