Kathleen Silvia

Experience

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  Emdeon

  Feb 1995 - Sept 2008

  QA Manager

  Black box and White box testing for medical billing software used mostly by hospitalsKnowledge of medical billing for testing purposesTesting changes made to the software for clients Working on a web-based software tracking systemCreating web pages for bugs found in the software, worked with Quality Center and EDW.Working with developers to implement the changes for the customerOrganizing and assigning responsibilities to analystAttend weekly staff callsResponsible for testing production environment before release goes to clients, monthlyContact for the QA department in local office for all other departmentsLead of 5 analysts on daily tasks, assign work, send out daily spreadsheets to manager of QA departmentResponsible for promoting the files from programming to the QA environment twice daily and update to production when readyLead contact if any issues arise with requests from clients if issues arise after release goes out monthlyUnderstanding of System Development Life CycleProject management with other departments when neededTechnical writing of documentationCreated, wrote and trained test cases, test plans and trained Analysts when necessaryReview of business requirements Show less

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  Graphic Controls

  Nov 1997 - Mar 1998

  Senior Customer Service Representative

  Processing high volume of phone, mail and fax ordersInside sales and customer support Level IResearching, identifying and processing complaintsSupporting technical product for customers and sales repsInitiating and updating ISO related policies and procedures

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  Inspired Design Group

  Mar 1999 - Jan 2000

  Help Desk Corodinator

  Managing Help Desk RepresentativesSupporting Client calls regarding software and hardware issuesLaptop testing Writing of DocumentationTraining, offsite and internal

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  IKON Office Solutions

  Oct 1999 - Dec 1999

  Applications Instructor

  Training Microsoft Office suite applicationsOnsite and offsite trainingBalancing budget reportsSetting up laptops offsite

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  Meritain Health

  Oct 2008 - Feb 2013

  Operations Manager

  Oversee operationsResponsible for management of claims over 20 days and reports weekly of statusProvide direction, guidance and education to the Supervisors, Team Leaders and Team MembersFacilitate implementation of special projects as identified and evaluate the resultsProject Management with outside vendors, Aetna, Great West Develop and write up Guidelines for operations analysts to adhere toDevelop and implement team goals and objectivesFacilitates communication between Team Members, Supervisors and ManagementWorks with team members to facilitate problem resolution and analysisManages personnel activities as requiredComplete the following benefit documentation: timesheets, employee performance appraisalsResponsible for salary increases, and personnel assessmentsEvaluate audit results and make recommendations or changes as appropriateAssist internal and external clients with daily operations, including plan implementation.Implement and modify policies and proceduresFacilitate budget structureAWAC managementMaintain appropriate staffing levels; conduct interviews when necessary Show less

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  M&T Bank

  Apr 2014 - Jul 2019

  Coordinate, plan, and administer comprehensive testing cases and resources for the HFM software implementation.Create/Manage comprehensive testing plan. Assist with the development of test scenario/case set up and revisions to test cases within Quality Center.Act as the liaison between testers and QC admin as needed.Perform audits to ensure adherence to testing standards and processes.Coordinate accumulation, storage, and management of test data, to include generation of test status reports.Develop testing templates for scripting, administration, and defect logging, to ensure consistency throughout the testing process.Assist with triage, assignment and tracking of defects with appropriate team for resolution in a timely fashion.Provides communication and appropriate escalation of all testing issues and activities for the HFM application(s).Adhere to MTB process methodologies, policies and procedures for testing activities.BA Role:Responsible for writing functional specificationsCreates the test plansCreates and executes system test scripts Show less

  • Testing Coordinator/BA

    Oct 2013 - Jul 2019

  • Business Systems Analyst IV

    Apr 2014 - Jul 2016
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  HealthNow New York Inc.

  Jul 2016 - Jul 2019

  Quality Assurance Lead
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  NTS Data Services

  Jul 2019 - Oct 2022

  Project Manager
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  Sonwil Distribution Center

  Aug 2022 - Aug 2023

  Technology Project Manager
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  Roswell Park Comprehensive Cancer Center

  Dec 2022 - Jun 2024

  ITQA Analyst

  Working with ITQA to facilitate RPCCC change from their current billing and claims software to “Athena IDX”

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  InLighten

  Jun 2024 - now

  Senior Project Manager
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  Our Lady Of Victory School

  Sept 2024 - now

  Elementary School Teacher

  Elementary special education teacher