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Hunain Ilyas

Hunain Ilyas

Sales Executive

Followers of Hunain Ilyas91 followers
location of Hunain IlyasRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Customer Service Specialist | Sales Representative | Dispatcher | Online Tutor | Compliance Specialist

  • Education

    • Indus Group of Colleges, Islamabad

      2017 - 2019
      Intermediate Computer Science

    • Pakistan International School, Al Qassim

      2002 - 2016
      High School Diploma Computer Science

      Activities and Societies: - Played the Indian President role in a school stage drama and won the contest for the best acting role and the best acting group. - Played as ST, LW, RW, and CDM in school football against other city schools. - Won racing for 4 years in a row and won the contest for the fastest running student in the school. - Managed a location and schedule for karate classes with one of the teachers. - Won the contest for the best voice acting student.

  • Experience

    • Azan ul Quran

      Feb 2018 - Jul 2018
      Sales Executive

      - Achieved sales goals and service targets by cultivating and securing new customer relashionships.- Achieved sales goals in multiple languages such as English, Arabic, and Urdu.- Volunteered to teach Quran online such as vocabulary, pronunciation, and learning.

    • Sybrid Private Limited - A Lakson Group of Company

      Nov 2018 - Apr 2019
      Sr. Sales Executive

      - Closed 5 sales on average per day.- Volunteered as a team coordinator to assist the team lead over a new campaign.- Set a record of team's highest new sales (17) in a day.

    • Motive

      May 2019 - Jul 2022

      - Offered assistance in implementing and developing training programs- Cold-called leads and closed a large number of new sales over several months by pitching new and updated hardware to the fleet admins or owners- Assisted department with email-based and phone support when it was busy or short-staffed- Answered supervisor calls at times when an available team lead is occupied with other tasks-Created Jira tickets regarding the technical cases for the relevant department - Maintained up-to-date knowledge of current and emerging compliance regulations- Provided customers across multiple hours of service with compliance regulations- Assisted DOT and MOT multiple times in cases of violations and errors - Provided outstanding customer service in multiple languages such as English and Arabic - Worked to motivate and support strategies and techniques, increasing revenue and customer satisfaction- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones - Provided outstanding support over chats- Provided outstanding support over emails- Closed multiple sales each day per the customers request- Created tickets or cases for relevant departments accordingly

      • Senior Technical Support Specialist

        Sept 2021 - Jul 2022

      • Compliance Specialist

        Jan 2021 - Aug 2021

      • Technical Support Specialist

        Nov 2019 - Dec 2020

      • Chat/Email Support Specialist

        May 2019 - Nov 2019

    • Techease Solutions Pvt Ltd

      Jan 2023 - Jun 2023
      Dispatcher & Operator

      - Read and learned the map across Wakefield, Ossett, Dewsbury, Heckmondwike, and Cleckheaton- Dispatched and operated taxis on Asdale for a month- Assisted drivers with the best routes

    • مكتب باسل للخدمات العامة

      Jul 2023 - Oct 2023
      Public Service Specialist

      - Provided public services in multiple languages such as Arabic, English, and Urdu- Provided assistance through Absher, Qiwa, Ajeer, Muqeem, Musaned, Najiz, Tameeni, GOSI, MOFA, MOI, MOC platforms- Assisted with registering complaints and applications accordingly

    • Gulf CX

      Dec 2023 - now
      Customer Service Specialist

      - Guide customers on adding or deleting services as per inquiries- Guide customers regarding the auto renewal cancellation process for packages/bundles and limited time offers- Assist customers in adding or deleting services as per the requests- Perform troubleshooting and escalate unresolved cases to the relevant department

  • Licenses & Certifications

    • EFSET English Certification 62/100 (C1 Advanced)

      EF Standard English Test (EF SET)
      Jan 2024
      View certificate certificate

  • Volunteer Experience

    • Social Worker

      Issued by Ministry of Hajj and Umrah - وزارة الحج والعمرة on Oct 2014
      Ministry of Hajj and Umrah - وزارة الحج والعمرةAssociated with Hunain Ilyas