Jan Raeder

Experience

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  US Budokai Karate of Albany, Inc.

  May 1992 - Feb 2018

  Built client base through reputation and referrals resulting in 86% of new student enrollments. Increased overall client base 12% by implementing innovative marketing strategies: community outreach, industry events, social media and professional memberships. Designed and wrote all content for company website and established social media presence. Created, coordinated and delivered educational materials, workshops, seminars, and special events. Composed articles, blog posts, press releases, ads and collateral materials. Assessed existing fitness programs and identified opportunities to diversify services and break into new markets.Business Management and OperationsDeveloped pricing models for classes, individual training, events and competitions. Handled and managed $175K yearly budget; oversaw all A/P, A/R, payroll, and records management. Coordinated and oversaw logistics and operations for private meetings, conferences, and special events. Aided students with enrollment by administering initial assessments and gauging individual skill level for appropriate class placement. Developed and implemented personal training programs to address specific injuries and health problems. Hired, trained and managed employees to support the growth and development of business.Client RelationsCreated a welcoming environment and sense of community, complemented by establishing trust and rapport with every student. Ensured availability and accessibility to clients. Guaranteed full customer satisfaction by resolving customer concerns and demonstrating empathy. Provided key insights to customers resulting in long-term client relationships. Earned numerous positive reviews that acknowledged dedication to excellent customer service. Maintained personalized training records, monitored student progress, and adjusted curriculum to fit each client’s individualized needs. Provided martial arts instruction for all age groups, including preparations for rank testing. Show less As a long-term instructor, I was a team leader and aided junior instructors in training techniques, class management, and specialized curriculum development. My classes provided martial arts instruction for students of all ages, including crucial preparations for rank testing. I administered initial placement examinations for new students in order to fit them into a class that met their skill level and challenged them appropriately. I maintained all documentation of training records and student progress and used this information to adapt curriculum to individual needs of students. As a team, we focused on quality service and enforcing a positive and affirming class environment for all students. ♦ Instruction quality was so high that 86% of new students came from word-of-mouth referrals. ♦ I personally earned numerous positive reviews from past students that acknowledged positive interactions and quality of instruction. Show less

  • Business Marketing Manager

    Jan 1993 - Feb 2018

  • Senior Instructor

    May 1992 - Feb 2018
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  United States Postal Service

  Oct 2006 - Nov 2012

  Supervisor/ Rural Carrier Associate

  Hired on a contract basis to oversee all office operation. Acted as the central point of contact for all day-to-day activities to support the Postmaster. Generated daily production reports and metrics, completed mail counts, and resolved all carrier and customer issues in accordance with established SOPs. Documented all activity to ensure compliance with state and federal and association regulations. Oversaw the office staff including clerks, handlers and carriers. Managed numerous independent routes including development of safe and efficient delivery strategies. Interacted with customers and accommodated requests. Show less

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  SelfCare Sensei

  Jan 2018 - now

  Wellness/Wellbeing Educator & Author

  Provide outstanding client service and academic insight with professionalism, ethics, and confidentiality. Educate and empower clients in group and one-on-one sessions to reach personal wellbeing benchmarks. Design flexible and personalized curriculum to ensure high client satisfaction and a rewarding experience. Utilize advanced knowledge of wellbeing theories to assist clients with implementing wellness strategies and apply expertise in transtheoretical model for behavior change (TTM) in classroom situations. Maintain a positive environment through group support and interaction. Facilitate workshops focusing on all aspects of wellness. Show less