Leandro Queiroz

Experience

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  RioCard TI

  Feb 2014 - Jun 2015

  IT Project Manager

  • Led an IT team focused on creating a network computers to provide data sharing and storage. • Communication and coordination of deadlines with other departments, especially operations. • Mapping of system needs and requirements in order to optimize processes for a good user experience. • Report to the main stakeholders the need for improvements in the system and internal processes, taking into account user feedback. • Advanced risk analysis. • Meeting for approval of the new system in partnership with the regulatory and compliance area. • Functional tests to improve performance analysis. • Resolved any risk or issue during the development process. • Developed a guide of the system and provide training to users.Technologies: MS Project, Windows Server 8; CISCO; Furukawa; DHCP; TCP IP. Show less

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  Atos

  Jan 2016 - Dec 2016

  Business Analyst

  • Finding solutions with the help of our Database.• Executing the troubleshooting and transmitting it to level 3 if necessary.• Adding more information and items when it is necessary to the initial ticket description.• Closing or reassigning inquiries and incidents to other levels.• Managing break, fix and configuration issues.• Guiding customers to solve the trouble.• Business requirement gatthering.• Monitoring available tools for incident resolution network and server.• Review information and training available for first-level support. Show less

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  AR Advogados Associados

  May 2016 - Aug 2017

  IT Project Manager

  • Led an IT team focused on managing database access and creating backups in an automated way to optimize access to information and ensure automatically generated backups.• Analysis of the history of the failures in the environment. • Financial Impact Analysis.• Analysis of the current structure.• Communication and coordination of deadlines with other departments, especially operations.• Mapping of system needs and requirements in order to optimize processes for a good user experience.• Report to the main stakeholders the need for improvements in the system and internal processes, taking into account user feedback.• Work breakdown structure.• Advanced risk analysis.• Meeting for approval of the new system in partnership with the regulatory and compliance area.• Functional tests to improve proper analysis of KPIs.• Resolved any risk or issue during the development process.• Ensure good understanding and knowledge of the system and provide training to users.• Developed and created KPIs to assess the performance of the new system.Technologies: MS Project; Linux; Zentyal; SAMBA 4. Show less

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  SONDA

  Mar 2018 - Nov 2019

  Information Technology Team Manager

  • Results analysis.• Planning and analysis of solutions to microinformatics department.• Support to analysts support level 2.• Creator documents to fix microinformatics troubles.• Automation of solutions processes in general.• Management of analysts support level 2.• Management and support of workstations.• Support to operation analysts in cases of advanced problems.• Survey of indicators and creation of action plans for optimizing microinformatics processes.• Planning and execution of microinformatics projects. Technologies: Remedy;Microsoft 2013;Microsoft Teams;Skype For Business;Netscale;Symantec;SCCM Show less

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  Military Engineering Institute

  Sept 2018 - Dec 2019

  Assistant Professor

  • Teach undergraduate-level classes.• Oversee undergraduate research projects.• Inviting speakers to the Institute to discuss research.• Evaluating qualification tests for undergraduates.• Acting on committees in the computer engineering department.• Writing article reviews.• Organizing research conferences.

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  Home Sweet Sushi

  Jan 2021 - Dec 2021

  Store Manager

  • Making stock orders of all of the food products, consumables and office material necessary to store.• Insure service productivity and efficiency.• Stock control.• Receive provider's products.• Management of store operation.• Doing reports and sales balance daily.• Inventory of stock.• Managing kitchen team, courier team and management team.• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability.• Conduct personnel performance appraisals to assess training needs and build career paths.• Complete store administration and ensure compliance with policies and procedures.• Report on buying trends, customer needs and profits.• Propose innovative ideas to increase market share.TECHNOLOGIES: ZSrest; GOOGLE WORKSPACE; GOOGLE DRIVE;EXCEL Show less

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  Sitel Group

  Jan 2022 - now

  Information Technology Business Analyst

  • Perform the analysis and support of the Airbnb and Foundever tools for the management team and for customer support team.• Plan and follow up the project timeline.• Continuously reviews and edits requirements, specifications and recommendations related to a proposed solution.• Analysing, setup, customization, testing, deployment, and support in Airbnb tools.• Gathering requirements, creating recommendations, and implementing solutions to meet the project requirements.• Plannig and provide workshops with management team.• Handling multiple systems to deliver business objectives.• Stakeholder meetings.• Creating IT project plans.• Develop and manage KPIs • Managing risk.• Ensuring the project is running on time and to budget. • Managing deliverables with project team.• Assisting with software integration.• Provide staff training for new processes, softwares, and systems.• Creating software and processes documentation.METHODOLOGY: AgileTECHNOLOGIES: - NICE - CONFLUENCE- JIRA- MEDALLIA- NEXIDIA-- TABLEAU- MySQL- CCPAM- ITSMC- GOOGLE WORKSPACE - ACTIVE DIRECTORY (AD)- NOVA- NOVA Knowledge- ATRIUM- SALESFORCE- SLACK- TOURIGA - MyAbsorb - GLOBAL PROTECT - NECTAR ENDPOINT - ZOOM - Avaya- MyAcademy Show less