Experience

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  Creative testing solutions

  Jan 2012 - Dec 2013

  Clinical laboratory specialist ii

  • ELISA, PCR and RT-PCR knowledgeable• Performed High-Complexity Testing on blood donations using TMA assay methodologies• Delegated and managed tasks with coworkers to efficiently meet narrow turnaround times• Performed maintenance, QC and reagent preparation with little to no supervision• Utilized numerous proprietary programs for Lab Information Management (LIM)

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  University of washington department of laboratory medicine

  Feb 2015 - May 2018

  Medical laboratory scientist i

  • Responsible for all CAP and QCMD reports and results for Virology, Classic Virology and Respiratory Laboratories• Maintained complete, accurate, and legible records on worksheets including all results and other documentation and thoroughly documented any modifications• Assisted in development or evaluation of new procedures and instruments• Understood, operated, maintained, and troubleshooted a variety of laboratory equipment such as automated DNA extraction systems, Real-Time PCR systems, centrifuge, balance, computers, LIS terminals• Perform a variety of laboratory techniques that require interpretative knowledge (e.g., DNA extraction, Real-Time PCR) Show less

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  University of washington- hematopathology laboratory

  Jun 2018 - Oct 2018

  Medical laboratory scientist ii

  • Managed laboratory inventory and service contracts with vendors• Develop and/or evaluate new procedures• Provide advice and expertise to Medical Laboratory Scientist 1s and Medical Laboratory Scientist Trainees• Experience with Capillary Electrophoresis• Experience with automated analysis of DNA fragments using QIAxcel instruments

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  Countryside montessori

  Oct 2018 - Apr 2019

  Montessori teacher

  • Helped to develop monthly curriculum• Lead the semi-annual parent-teacher conferences on the learning progression of the child• Communicated to parents daily, keeping them apprised of their child’s milestones and daily activities• Worked in a team environment to develop a thriving and productive Montessori based learning environment

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  Luminex corporation

  Aug 2019 - Jan 2022

  Technical application specialist

  Troubleshooting, Issue Resolution and Cross-Functional responsibilities:• Interface with customers and partners to address inquiries, as well as troubleshoot and resolve issues concerning Luminex assays and instrumentation• Document all customer communications and triage complaints as required by following ISO and FDA guidelines• Lead investigations for issue resolution and drive them to completion in a timely manner• Coordinate with multiple groups and stakeholders and support Field Application Scientists, Business managers, Field Service Engineers, Central Repair Facility, R&D, and Operations for customer management and issue resolution• Represent Technical Support in interactions with Product Development teams to ensure product performance and serviceability requirements are met• Support Technical Applications Specialist/Engineers in complaint handling• Train and Mentor new employees on processes and procedures• Responsible for independent data analysis and problem-solvingDatabase and Document Management:• Contribute to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical SupportLaboratory Responsibilities:• Perform laboratory duties and assay runs when needed as part of troubleshooting efforts and CAP certifications• Setup and maintained the tech support lab – including purchasing, inventory and equipment maintenance Show less

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  Isoplexis

  Jan 2022 - Apr 2022

  Technical application scientist

  Project Manager and documentation Subject Matter Expert for Scientific Support. Helped launch and implement a Knowledge Base and generated content for troubleshooting and internal processes. Standardized documentation for Cases, SOPs, and Work Instructions; adhering to Good Documentation Procedures (GDP). Customer Support and Data Evaluations for assay complaints through data review and analysis .Skills: Project Management · Agile Methodologies · Documentation · Document Management · Technical Writing · Biotechnology · Problem Solving · Analytical Skills Show less