Experience

• 

  Evergreen healthcare

  Dec 2002 - Jun 2004

  Project manager
• 

  Seattle children's

  Jun 2004 - Apr 2007

  Project manager

  o Successfully managed the two year implementation of Ambulatory CPOE (Computerized Provider Order Entry) which was the first implementation of its kind in the nationo Worked with over 40 clinics and their staffs, including remote siteso Standardized processes across all ambulatory clinics and the main hospitalo Met regularly with the Ambulatory Directors, Executive Sponsors and vendor to participate in strategic project planning and to escalate issues as appropriate o Coordinated go-live support for over 200 userso Created and maintained all documentation including project plans, scope and decisions documentso Worked with interface, testing, training, support, and analyst teams in creating clear project plans and outlining deliverableso Managed over 20 IS matrixed project team members to ensure tasks were completed on time o Tracked the multi-million dollar project budget as well as the project issues and riskso Contributed to the development of a project methodologyo Worked with IS Supervisors to secure project resources and planning activities Show less

• 

  Microsoft

  Apr 2007 - Nov 2017

  o Redesigned the voice of the customer program for greater accuracy and evaluationo Managed efforts to uncover survey fraud and implemented programs for continued monitoringo Created a survey operations role that included strategic components and shared it across all CSS (customer service and support) businesses within Microsofto Facilitated customer listening sessionso Subject matter expert in the area of customer surveys o Influenced survey changes across Microsoft CSS (customer service and support) Show less

  • Business Analyst - Worldwide Incentive and Compensation

    Oct 2015 - Nov 2017

  • Sr. Business Analyst - SMSG Readiness

    Aug 2013 - Oct 2015

  • Customer Service and Support Analytics Program Manager

    May 2011 - Aug 2013

  • Xbox Support Quality Program Manager

    Dec 2009 - May 2011

  • Xbox Support PMO Manager

    Jul 2007 - Dec 2009

  • Zune Support Project Manager

    Apr 2007 - Jul 2007
• 

  Fiveby solutions

  Feb 2018 - Jun 2019

  Sr. analyst consultant

  o Designed and implemented an A/B Testing methodologyo Interpreted and presented results of software trialso Researched competitors for a client and recommended best practiceso Participated in internal learning groups to further knowledge in PowerBI and R

• 

  Mosiermccann

  Jun 2019 - Dec 2019

  Senior consultant

  o Managed an integration project for a client preparing for a mergero Provided insights into a project methodologyo Developed and implemented a communication plan between lines of business

• 

  The pokémon company international

  Mar 2020 - now

  • Manager, Technical Program Management

    Mar 2021 - now

  • Sr. Technical Project Manager

    Mar 2020 - Mar 2021