Experience

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  Wells fargo

  Dec 2008 - Dec 2009

  Sales credit manager

  Proactively called customers to generate new business. Assessed customer needs, structured and presented financial plans.

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  Hyatt regency

  Feb 2010 - Jun 2011

  Coordinated with Sous Chefs to determine daily business needs. Directed attendants to ensure proper food storage, delivery, and handling. Reconciled check distributions for the Hyatt Stay program. Performed basic Data Processing & accounting reconciliations.

  • Storeroom Manager

    May 2010 - Jun 2011

  • Staff Accountant

    Feb 2010 - May 2010
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  24 hour fitness

  Sept 2011 - Jun 2014

  Managed and coached team of 15+ employees to ensure club operations were carried out thoroughly and per company policy.Responsible for banking and achieving financial goals. Built personal training business within the club via personal sales. Responsible for achieving daily and monthly membership sales. Developed and trained membership counselors to provide a superior customer experience.

  • Service Manager

    Nov 2013 - Jun 2014

  • Personal Trainer

    Dec 2012 - Nov 2013

  • Assistant Membership Manager

    Sept 2011 - Dec 2012
• 

  Academy of art university

  Jun 2014 - Feb 2016

  Undergraduate admissions representative

  Connected with prospective students over the phone and in-person to guide through the admissions process.Solution-sought with students, produced enrollments for AAU.

• 

  Crunch fitness

  Dec 2016 - Jul 2018

  Personal trainer

  Recognized multiple months as a top three producing trainer.Proactively recruit, service and retain a client base of 12-15 trainees. Generate revenue as high as $12,000/month through new business, renewals, and referrals.

• 

  John f. kennedy university

  Jan 2018 - Feb 2020

  Enrollment specialist

  Create opportunities for student enrollment through outbound and inbound communication with prospects. Manage lead pipeline and identify strong candidates for multiple degree programs.Manage all processes for a successful student start. Look for opportunities to initiate additional business, such as certificate programs and continuing education. Meet and exceed personal enrollment goals each quarter.Initiate admissions office procedures to increase effectiveness and quality of communication between departments and with students. Show less

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  Customer lobby

  Feb 2020 - now

  Customer success manager

  Responsible for retaining and expanding book of business for a subscription-based SaaS company.Achieved $185K in expansion revenue in 2021, and 2022.Recognized as a top achiever for multiple quarters.Responsible for key enterprise-level relationships.Provide solutions and strategies for business verticals to maximize product usage and relationship strength.