Experience

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  Tour info kyiv

  Apr 2012 - Oct 2017

  Information specialist

  • filling social networks and the site with text, graphics and other types of information• news-gathering for mailing, new products tracking and collection of information about goods and services• writing and distribution of press releases• feedback processing, consulting, and customer support online and via phone• creation of training materials for employees (information leaflets, sales techniques)• monitoring the filling of consultants, analysis and subsequent processing of statistical data for the Department of Tourism and Promotion of KCSA• preparation of presentations, organization, and information support of joint projects with partners of the company (Tourism Department, All-Ukrainian Association of Guides, PO "NORT", "KROK" University, Country Studies and Tourism Department of Kyiv Taras Shevchenko National University)• participation in profile presentations, exhibitions, conferences• primary personnel search• CEO orders execution Show less

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  Favbet

  Nov 2017 - Jan 2020

  Customer support specialist

  All about the customer;A balancer of time and prioritization;Computer savvy, multi-tasker, operator of multiple applications and platforms at the same time;The get-it-done type, creative, committed and wanting to constantly learn;A social player, the team-mate to end all team-mate

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  Online igaming product company (nda)

  Mar 2020 - Oct 2022

  Customer support team lead

  Collaborating with other departments such as marketing or sales to ensure that customer needs are metEnsuring that customer service representatives are making appropriate use of available resources, such as scripts or guidelines on how to handle specific situations, to provide effective customer serviceRecruiting, hiring, training, scheduling, and managing a team of customer support representatives to meet company standards for customer serviceTraining new employees in company policies, procedures, and ethics to ensure that they understand their role and responsibilities as a member of the customer support teamEnsuring that customer support representatives are following company policies and procedures for all interactions with customersReviewing customer feedback and making recommendations for changes in products or services to improve customer satisfaction with the companyMonitoring customer service response times to ensure that they are within industry standardsCoordinating with outside vendors, such as technology partners, to troubleshoot problems with equipment or software that affects customer service operationsDeveloping reports that track customer complaints, inquiries, and problems to help identify areas where improvements can be made in the customer service process Show less

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  L.k. sense it development ltd

  Mar 2020 - Oct 2022

  Customer support team lead
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  Oxoix

  Oct 2022 - Mar 2023

  Customer service supervisor
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  Igaming company

  Mar 2023 - now

  Game manager / promo manager

  Game Selection and Management. Researching, analysing, and evaluating various casino games from different software providers.Promotions and Bonuses. Creating enticing offers, such as welcome bonuses, free spins, cashbacks, and tournaments. Monitoring the performance of promotions, analyze the results, and make adjustments as necessary.Marketing and Communication. Developing strategies and campaigns to promote the online casino and its games. Compliance and Regulations. Verifying the legality and fairness of games, implementing responsible gambling practices, and adhering to data protection and privacy regulations.Performance Analysis. Monitor and analyze key performance indicators (KPIs) to evaluate the success of games and promotions. Collaboration with Game Providers. Work closely with game providers to negotiate contracts, manage relationships, and ensure the timely integration of new games and features. Risk Management. Implement robust security measures and collaborate with the security team to protect player data and maintain a secure gaming environment. Show less