Experience

• 

  Target

  Oct 1989 - May 1993

  Cash office personnel

  Balanced 22 cash registers and made daily deposits. This included counting cash, encoding checks, and ensuring the daily books balanced.

• 

  Firstier bank

  Jan 1993 - Jan 1996

  Personal banker

  Completed and closed loans included auto, personal, line of credit, or second mortgage loans. Opened bank accounts, reconciled bank accounts and assisting customers with any request they had.

• 

  Allstate financial services/lincoln benefit life insurance co.

  Jan 1996 - now

  I have 17 years of Call Center experience. Of those 17 years, 15 of them were spent in managing individuals in the call center and operation departments. Througout my 17 years with Allstate/Lincoln Benefit Life I have trained, mentored, and developed many individuals. I helped with migrating Surety Life Insurance company from Salt Lake City, UT to Lincoln, NE. I conducted trained for all newly hired representatives and then subsequently quality checked surrenders, withdrawals and loans as well as resolved complex inquiries from customers. Assited both customer and agents with questions regarding their life and annuity policies. I processed surrenders, withdrawals, loans, bank changes and premium changes. Fielded phone calls from agents and customers regarding their life or annuity policies. Assisted agents in reviewing various products and features to find the right product for their customers and helped prepare illustrations for their customers.

  • Senior Unit Manager

    Oct 1998 - now

  • Analyst

    May 1997 - Oct 1998

  • Customer Service Representative

    Oct 1996 - May 1997

  • Marketing Services Representative

    Jan 1996 - Oct 1996