Experience

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  Dymocks books

  Jan 2008 - Jan 2010

  Special orders manager

  • Full time employee. Special orders manager.• In charge of all aspects of taking and organizing customer orders and general customer service.• General ordering of stock based on weekly sales figures, as well as specialist ordering for individual customers.• Tracking hard to find books for customers.• Liaising with suppliers/publishers to establish orders and deliveries.• Monitoring up to 400 customer orders on a weekly basis.• Setting up displays and merchandising.• Personal rapport with various Australian authors. • Attended many publisher and author road shows and presentations, networking with other book specialists and industry employees. Show less

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  Borders

  Jan 2010 - Jan 2011

  State business and education coordinator

  • Business and education manager for WA: Role involved maintaining extensive customer base across WA as well as seeking out new clients in Government and private sectors.• Supplying clients with books, education material, DVD’s and CD’s.• Maintaining regular contact with clients.• Emailing and calling clients with latest releases, news and deals.• Liaising with clients during visits to help them seek what they needed for their school/library/business.• Organizing student/class visits to store.• Sorting, boxing and organizing postage of stock for clients and call-in customers. Show less

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  Jb hi-fi

  Jan 2011 - Mar 2015

  Media manager

  The JB Hi-Fi Group, operating under its listed holding company, JB Hi-Fi Limited, brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys. The Group sells an extensive range of consumer electronics, whitegoods, appliances and home entertainment at great prices combined with genuine personal service from our specialist staff. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.Overview of Software Manager role• Software manager: Departmental head of Software and Media (Film, music and games.)• Oversee running of software department and coordinating employees.• Stock ordering and management.• Liaising with commercial and Government clients.• Attending national conferences to review content and products, presented by major international studios such as Sony, Universal, Warner Bro's, Disney and many others.• Meeting with supplier and studio staff, including Sony, Warner Bro's and Universal studios representatives in regards to releases and stock management.• Coordination of local high school students for work placement and mentoring. Show less

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  Department of transport, western australia

  Mar 2015 - Apr 2022

  The On-demand Transport Business Unit regulates on demand transport (OdT), or vehicles for hire and reward including taxis and small charter vehicles, in accordance with State legislation. Our staff administer licences, industry grants, and travel subsidies; develop policy; analyse data to monitor and respond to regulatory risk, and; provide education and compliance actions.The industry is in a period of transformation worldwide with new entrants utilising digital technology to offer differing service delivery models, which has changed customer behaviour and industry practices. The Business Unit is on a journey of significant reform to meet changing customer expectations, including the drafting of new legislation.The mission of the OdT Regulator is to motivate on-demand transport providers to deliver safe and accessible services for the community. We will achieve this through growing the capability of our people and systems to effectively collect, analyse and use data and evidence to enable monitoring and proactive responses to emerging risks through engagement, education, and enforcement with industry without unnecessary regulatory burdens. Show less Driver and Vehicle Services (DVS) is responsible for administering all aspects of driver and vehicle licensing in accordance with Western Australia’s ‘road law’ as defined in the Road Traffic (Administration) Act 2008 and subsidiary Regulations. DVS has one of the greatest number of interactions with the public of any State Government Agency. Managing licensing functions for over 1.8 million WA registered drivers and 2.8 million WA registered vehicles. To ensure the safety of the users and vehicles on WA’s expansive road network, DVS works in partnership with other agencies to ensure that mobility on WA roads is efficient and free flowing. DVS is represented on State and National transport committees and councils to ensure that Western Australian transport policy objectives and road safety programs are facilitated and achieved utilising an effective, collaborative and consultative approach. Show less Driver and Vehicle Services (DVS) is responsible for administering all aspects of driver and vehicle licensing in accordance with Western Australia’s ‘road law’ as defined in the Road Traffic (Administration) Act 2008 and subsidiary Regulations. DVS has one of the greatest number of interactions with the public of any State Government Agency. Managing licensing functions for over 1.8 million WA registered drivers and 2.8 million WA registered vehicles. To ensure the safety of the users and vehicles on WA’s expansive road network, DVS works in partnership with other agencies to ensure that mobility on WA roads is efficient and free flowing. DVS is represented on State and National transport committees and councils to ensure that Western Australian transport policy objectives and road safety programs are facilitated and achieved utilising an effective, collaborative and consultative approach. Show less Driver and Vehicle Services (DVS) is responsible for administering all aspects of driver and vehicle licensing in accordance with Western Australia’s ‘road law’ as defined in the Road Traffic (Administration) Act 2008 and subsidiary Regulations. DVS has one of the greatest number of interactions with the public of any State Government Agency. Managing licensing functions for over 1.8 million WA registered drivers and 2.8 million WA registered vehicles. To ensure the safety of the users and vehicles on WA’s expansive road network, DVS works in partnership with other agencies to ensure that mobility on WA roads is efficient and free flowing. DVS is represented on State and National transport committees and councils to ensure that Western Australian transport policy objectives and road safety programs are facilitated and achieved utilising an effective, collaborative and consultative approach. Show less

  • Ministerial Correspondence Officer

    Mar 2022 - Apr 2022

  • Senior Administration Officer

    Oct 2018 - Mar 2022

  • Team Leader

    Jan 2016 - Oct 2018

  • Contact Centre Consultant

    Mar 2015 - Jan 2016
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  Department of transport, western australia

  Dec 2023 - now

  The Ministerial Officer coordinates ministerial correspondence and responses in a timely manner and to specific guidelines.• Processes and registers incoming Ministerial correspondence on the Department’s electronic ministerial workflow system and designates to relevant officers.• Liaises with departmental staff, Minister’s offices (Transport and Ports) and Transport Portfolio agencies to ensure the timely delivery of correspondence.• Following approval, prepares correspondence for dispatch to the Ministers offices.• Provides user help and training support to staff for the Ministerial Workflow System and any other related systems.• Provides advice and assistance in undertaking research and analysis of incoming correspondence.• Assists the Senior Ministerial Officer in identifying ministerial workflow patterns, procedures and areas of concern and initiates appropriate improvements.• Assists the Executive Officer, Office of the Director General in the processing of correspondence and coordination of responses for the Director General• Undertakes other duties as required. Show less Driver and Vehicle Services (DVS) is responsible for administering all aspects of driver and vehicle licensing in accordance with Western Australia’s ‘road law’, as defined in the Road Traffic (Administration) Act 2008 and subsidiary Regulations. It also regulates the passenger transport industry for hire or reward, in line with the Transport (Road Passenger Services) suite of legislation.* On Behalf of the General Manager and the Driver and Vehicle Services Business Unit, provides high level customer service and establishes and maintains key working and communication relationships with the Minister’s Office, staff and other key internal and external stakeholders in relation to driver and motor vehicle licensing issues.* Coordinates all Ministerial correspondence and requests for information across the business unit to ensure responses are consistent, address the issues and meet the required timeframes and coordinates responses back to the Department’s Ministerial and Government Business Branch.* Provides high level advice and support to the General Manager’s Office with respect to the Department’s various Acts and legislative requirements. Show less

  • Ministerial Officer

    Apr 2022 - now

  • Senior Ministerial Liaison Officer

    Dec 2023 - Jan 2024
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  Office of the hon rita saffioti; deputy premier; treasurer; minister for transport; tourism

  Sept 2024 - Oct 2024

  Correspondence office