Experience

• 

  New visions

  May 2010 - Feb 2013

  Residential support staff

  • Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case managers.• Provided patient care by entertaining, conversing and reading out loud patients to keep them mentally healthy and alert.

• 

  Essintial enterprise solutions

  Feb 2013 - now

  • Handle customer requests in a timely manner• Manage flow of work for entire contract unit• Provide accurate lead times and verify pricing, credit memos and return authorizations• Handle customer escalations and investigate technician complaints• Reviewing and scheduling daily cases• Creating project documentation, including templates, scripting and pricing information• Internal quality assurance for project • Dispatching service events within the contractual obligation to the customer• Updating and closing service events within the contractual obligation to the customer• Ensuring technician payment was properly notated in service events for quick payment• Answering customer escalations as requested by lead or supervisor• Completing daily open call reports as requested by lead or supervisor

  • Project Coordinator- Team Lead

    Dec 2013 - now

  • Call Management Agent

    Feb 2013 - Dec 2015
• 

  Lift incorporated

  Oct 2018 - now

  Service coordinator

  Service Coordinator