Experience

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  Cascade engineering

  Aug 2004 - Jan 2012

  I was employed by Cascade Engineering from 2004 to 2012 in three different positions. From March 2009 to August 2012, I was the Inside Sales & Marketing Representative. In this role, I spearheaded and designed a successful market research campaign to deliver intelligence from the municipal market sector and also managed all campaign operations including hiring, training and mentoring staff. I developed and implemented a successful marketing strategy for a municipal container business which expanded market penetration through research, market data compilation and analysis, and effectively collaborated with outside sales teams. I also successfully implemented B2C web portal with shopping cart technology integrated into the production management system. Some of my achievements as the Inside Sales and Marketing Representative included:• Strategically designed marketing campaign to increase sales opportunities resulting in $270M in potential sales.• Collaborated on the innovative product design for a collapsible rain barrel which incorporated the voice of the customer and realized a reduction in shipping costs by 20% and retail shelf storage space by 25%. • Increased efficiencies in accounting, supply chain and shipping by 15% by leading cross-functional teams in integrating a B2C on-line shopping cart with accounting, supply chain and shipping computer processes. Show less In another role at Cascade Engineering as the Program Manager, I led cross-functional teams to design, manufacture and launch automotive products based on specifications and requirements we received from our clients. Through extensively interacting and collaborating with key external and internal resources, I was able to ensure optimal product launch and mitigated product design and secondary equipment issues through planning, leadership and foresight. Some of my achievements as the Program Manager included:• Reduced scrap by 68% on a high scrap injection molded product, through consultative communication skills and problem-solving techniques. Show less My first in three different positions at Cascade Engineering was Quality Engineer. In this role, I administered all aspects of injection molded office furniture parts including improving product consistency, quality and production through the application of the APQP and PPAP product approval process which resulted in faster response times and ensured customer satisfaction. Some of my other accomplishments as the Quality Engineer included:• Reduced defective parts inventory through data analysis and implementation of Shainin problem solving techniques. • Reduced annual scrap costs by $25K by identifying and presenting relevant data to eliminate unnecessary product testing procedures. Show less

  • Marketing and Inside Sales, Program Management, Product Launch and Quality

    Jan 2004 - Jan 2012

  • Program Manager - Cascade Engineering

    May 2006 - Jun 2009

  • Quality Engineer - Cascade Engineering

    Aug 2004 - May 2006
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  Pliant plastics corporation

  Nov 2012 - Sept 2013

  Quality development engineer

  Directed, developed and implemented quality and design guidelines for new and existing products to enhance productivity and ensure customer satisfaction and retention. Managed the supplier Production Part Approval Process (PPAP) documentation and quality control criteria for all new product launches. Select Achievements: Led teams in implementation of problem-solving techniques, statistical analysis of quality-control issues, successful prevention and resolution of potential manufacturing problems.Developed and maintained customer relationships by carefully reviewing new product specifications and making recommendations for product quality improvement and manufacturing efficiency. Show less

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  Amway

  Sept 2013 - now

  As the Manager of the Reliability Sciences Center, I lead all global initiatives related to durable product reliability and establish the annual scientific and technical goals aligned with corporate plans and I provide the tactical plan to accomplish them. I also manage a global, cross-functional test engineering team in the development and implementation of new technologies and identify the skill sets required for consultative and technical support in product design while ensuring consistency in processes, protocols and data analysis between three global laboratories. Through effective leadership, strategic planning and management, the Reliability Engineering Test Group evolved from a tactical input/output laboratory into a full-service consultative team of dedicated engineers delivering consultative expertise for highly reliable and quality products. My innovative approach for reporting product reliability to executive management enables them to make informed decisions and efficiently communicate with global partners on product reliability. Some of my achievements as the Manager of the Reliability Sciences Center include:• Instrumental in the launch of newest product line which has maintained a reliability of 95% or above since launch in June 2017.• Organized and authored an independent third-party survey to quantify the capability of the Reliability Testing Lab resulting in a ranking in the top 25% of surveyed companies.• Led a cross-functional collaborative team to implement a common Laboratory Information System which streamlines the management of testing data, provides searchability, and reporting capabilities to nine dissimilar laboratories.• Evaluated China and US staff on technical competencies, identified gaps, developed training program to close gaps and add new skills to support and enhance product quality and reliability. Show less

  • Principal Reliability Engineer, Wellness Products at Amway

    Feb 2020 - now

  • Manager, Reliability Science Center

    Sept 2013 - Feb 2020
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  Dematic

  Mar 2022 - now

  Quality manager - customer service, north america