Experience

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  Huawei technologies

  Dec 2013 - Jun 2014

  It noc engineer

  Project name: Zain IT, Huawei Company, Riyadh.Job Responsibilities: Working as a Network Operations Providing Supportto various IT Groups at Zain telecom Data center involving heterogeneousenvironment and taking care of all Business Applications, services and servers(UNIX and Windows) Machines Applications : IVR 959 – TABS - monitoring Unix Machines & Windows Machineproduction Availability - File System Space - DB & Listener - OracleTable Space Monitoring - ERP System Processes - Backup Log Files -PROVISIONING processes - Rating Processes - Daily Issue Resolutionand End User Support - Definition of Workflow for the Operation &Maintenance - Monitoring the Zajil & Nesma Zain Retail Outlets(Shops) & make sure that all the devices of this outlets are up &running - Zain KSA website accessibility, E-self care Registrationportal, Zain KSA intranet & insure that all working Fine - Report andescalate any application processes, hardware, operating systems orerrors that are detected during the monitoring activity & log themin Remedy as per priority defined & Impact. Show less

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  Zain ksa

  Jun 2014 - Dec 2015

  Helpdesk specialist ( customer care helpdesk )

  Supervise and evaluate the performance of the Tickets SLA and OLA within HD• Document, track and monitor SLAs and OLAs to ensure accurate and timely resolution• Evaluate training needs and objectives for technical specialist performance • Follow up customer issues with Technical departments, accelerate the resolution.• Managing multiple projects, systems analysis, planning and organizing in a timely manner.• Utilizing customer service and public relations techniques in responding to inquiries and complaints.• Guide the help desk troubleshooting and enhance the specialist and agent's technical knowledge.• Communicate effectively, orally, and in writing with all levels of management and external agencies to coordinate and implement departmental applications.• Generate help desk performance and metric reports for the Tickets in each statues• Utilizing written and verbal communication in the development of reports• Prepare KPI reports for key stakeholders. Show less

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  Stc

  Feb 2016 - now

  -Participates in all CITC and government initiatives in Smart Cities and the Future Internet.-Fulfils regulatory Legal Framework of Internet Security.-Supports developing Mobile Payments, Electronic trading System and IoT Framework.-Manages and assess the CITC and government agencies access to STC systems and Data.-Supports the development of Clouds Computing and Big Data Regulation.-Implements the regulatory requirements for blockage of illegal OTT, VoIP and SIP.-Evaluates CITC regulatory emerging technology's frame work and assess its impact on STC business in coordination with related STC sectors.-Implements STC’s regulatory strategy on OTT and VoIP application.-Develops the necessary process for blocking of illegal VoIP/SIP applications/services.-Satisfies the technical regulatory requirements for ICT applications, such as e-Government, e-Commerce, e-Education, e-Health.-Reviews and evaluate International standard and regulations on ITU study groups.-Manages Technical regulatory management systems and provide the necessary technical support.-Coordinates the implementation of CITC Content Filtering Service.-Coordinates the implementing of the nationally adopted policies, plans and programs; related to the IT industry regulation. Show less

  • Regulatory Compliance Operation Manager

    Apr 2023 - now

  • Regulatory Technology Compliance Manager

    Dec 2020 - Apr 2023

  • Technical Regulation Specialist in Emerging Technology Regulation Section

    Apr 2018 - Dec 2020

  • Senior Regulatory Affairs Analyst in Emerging Technology Regulations Section

    Feb 2016 - Apr 2018