Chelsea Smith

Grand Rapids Metropolitan Area

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Timeline
About me
Passionate, Professional and Personable Office Manager
Education
- Harrison high school
  -
  Graduated
- Grand valley state university
  2009 - 2013
  Bachelor of science hospitality and tourism management 3.8
  Activities and Societies: Bowling Team, University Singers, Harry Potter Alliance Classes:Lodging SystemsHospitality Information AnalysisHospitality MarketingHospitality ManagementHuman Resources ManagementHospitality LawProperty ManagementMeeting PlanningFood Service SystemsTourism and Commercial RecreationAdventure TourismInternational TourismLeadership Development:Pure Michigan Governors Conference on Tourism March 26th 2012 Learned valuable information about the hospitality industry as a student… Show more Classes:Lodging SystemsHospitality Information AnalysisHospitality MarketingHospitality ManagementHuman Resources ManagementHospitality LawProperty ManagementMeeting PlanningFood Service SystemsTourism and Commercial RecreationAdventure TourismInternational TourismLeadership Development:Pure Michigan Governors Conference on Tourism March 26th 2012 Learned valuable information about the hospitality industry as a student attendeeChoir Council Representative for Grand Valley Singers Fall 2012 Liaison for choral members, assisted with attendance and choral eventsGrand Valley’s Harry Potter Alliance, Events Officer Winter 2012-Fall 2012 Served on the executive board and organized several community service eventsGrand Valley Bowling Team, Officer Fall 2011-Winter 2012 Served on the executive board and assisted with recruitment and fundraising Show less
Experience
- Ferndale downtown development authority
  Jun 2010 - Aug 2010
  Assistant
  Updated the 2010 / 2011 Ferndale Business Guide and DDA website using Excel and web based computer software. Project required a high level of organizational and customer service skills.Contributed ideas and coordinated planning of various downtown Ferndale events.Performed office tasks including copying, filing, and general upkeep of office.Contacted businesses and increased their marketability by improving the content and design of the Ferndale DDA website
- Mai tiki resort
  Jun 2011 - Aug 2011
  Assistant manager
  Successfully ran the front office by answering telephones, taking reservations, and servicing guests.Inspected cabins to ensure quality cleanliness and to deam it fit to be occupiedCompleted a housekeeping checklist to provide accountability for housekeeping and maintenance.Helped complete resort binders that contained valuable information for guests. Learned considerable knowledge about managing, housekeeping, maintenance, and the resort industry.
- Grand valley state university music department
  Sept 2011 - Dec 2012
  Student assistant
  Assisted the music department by helping students and staff, answering telephones, and running errands.Performed various office tasks including copying, filing, mailing, and organizing documents.Helped with recruiting efforts by e-mailing potential students and updating Facebook and Twitter.Updated the music departments’ Google calendar by booking rooms for professors and students.
- Lilac tree suites and spa
  May 2012 - Aug 2012
  Front desk associate
  Expertly worked at the front desk by making reservations, checking guests in and out, and servicing customers.Demonstrated considerable knowledge about WinPM property management system.Communicated efficiently with management, maintenance and housekeeping to resolve guest issues.Generated over $45,000 in room revenues within the three months span of working at the hotel.
- Towneplace suites by marriott
  Dec 2012 - Nov 2013
  Guest service associate
  Serviced extended-stay guests by making reservations, checking guests in and out, and attending to their needs.Efficiently allocated rooms to be cleaned to the housekeeping staff. Served as a local area expert by recommending activities in the area.Well-rounded employee with experience in night audit, breakfast attending, market cashier, and laundry.
- Detroit metro airport marriott
  Nov 2013 - May 2016
  Acted as a manager on duty by remedying guest issues and notifying managers of situations using detailed reports.Well-versed in full-service hospitality procedures (check-in/out, room service, etc.) as dictated by Marriott standards.Developed an evaluation form to score guest service hosts to prepare for the Marriott Brand Standard Audit.Utilized Marriott applications-GuestVoice and Ebonus-to respond to customer care issues and allocate rewards points. Performed the nightly audit and provided detailed reports to managers based on accounting practices of the hotel.Responsible for scheduling the night audit employees, taking into account requests off while fairly dividing workload.Improved communications between employees and managers by implementing a supplementary associate review.
  - Guest Services Supervisor
    Oct 2015 - May 2016
  - Night Audit Supervisor
    Nov 2013 - Oct 2015
- Hyatt place grand rapids-south
  May 2016 - Nov 2016
  Guest servies manager
  Responsible for managing the front desk, food and beverage and guest service experience as a department head.Carefully ordered food and beverage and operations supplies while collecting inventory and meeting budget monthly.Supervised, trained and scheduled 10 Gallery Host’s to ensure maximum productivity and exceptional guest service.Connected with my associates weekly utilizing surveys and communication strategies to keep staff engaged, on track and performing their best.
- Amway grand plaza
  Jan 2017 - May 2019
  - Third Shift Rooms Division Manager
    May 2017 - May 2019
  - At Your Service Supervisor
    Jan 2017 - May 2017
- Fairfield inn and suites grand rapids
  May 2019 - Mar 2020
  Assistant general manager
- Homewood suites by hilton grand rapids
  Mar 2020 - Mar 2021
  Assistant general manager
- Hilton garden inn grand rapids
  Mar 2021 - Oct 2022
  Assistant general manager
- Sentinel pointe retirement community
  Dec 2022 - now
  Office manager
Licenses & Certifications
- Cpr certified
- Servsafe manager certified
- Tips certified