Experience

• 

  Optum

  Aug 2009 - Apr 2021

  Led a Green Belt project to reduce average handle time leading to a 90 second reduction. Managed a job aid improvement process that led to a $250,000 savings. Worked on an initiative to improve the overall Wellness model including the audit tool, metrics, job aids, processes and motivational interviewing. Resolved over 1,000 wellness complaints. Organized wellness presentations for client audits, as well as presented the cases. Managed the quality of the wellness product including the content, training, auditing, and success stories. Show less Assisted in managing and overseeing quality and productivity for 15-22 wellness coaches. Mentored coaches and led weekly trainings to help raise metrics on our team. Participated, organized, and presented in over seven client audits. Developed training materials for tobacco cessation and Team Lead role. Participated in client trainings and meetings. Coached members on lifestyle behavior change utilizing motivational interviewing in the areas of tobacco, exercise, nutrition, weight, diabetes, heart health and stress management and consistently scored above 95 on audits. Managed wellness cases for high profile consumers and dissatisfied consumers. Participated in at least 6 health fairs to raise awareness of wellness programs. Show less

  • Clinical Program Consultant and Sr. Clinical Program Consultant

    Oct 2020 - Apr 2021

  • Business Process Consultant

    Feb 2017 - Oct 2020

  • Business Process Analyst/Sr. Business Process Analyst

    Feb 2012 - Feb 2017

  • Wellness Coach/Wellness Team Lead

    Aug 2009 - Feb 2012
• 

  Optum

  Apr 2022 - now

  Associate director

  Manage a team of twelve employees whose work includes: project management, Rally call center support, and Behavioral Health call center support. Provide strategic leadership on organizational initiatives. Key focus on talent development and mobility.