Experience

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  Mcdonald's

  Jan 2018 - Aug 2018

  Line cook and customer service specialist | hospitality, customer service, food service

  • Established strong customer relationships through attentive communication, accurately assessing customer requirements, and providing effective solutions.• Fostered seamless teamwork among a diverse group of colleagues to optimize restaurant operations, encompassing food preparation, service, and cleanliness.• Strictly adhered to company protocols and safety measures, ensuring a clean and safe work environment that met sanitation standards.• Demonstrated adaptability and a commitment to learning while efficiently handling a variety of tasks in a fast-paced setting.• Swiftly and efficiently resolved customer concerns and issues.• Increased customer satisfaction ratings by 15% through improved communication and problem-solving skills, resulting in more positive feedback and repeat business. Show less

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  Rmit university

  Feb 2019 - Mar 2019

  • Delivered high-quality Level 0 and Level 1 IT support to a broad range of stakeholders, including over 15,000 staff and 100,000 students, during the transition from Google Suite to Microsoft Office 365 as part of RMIT University's Digital Technology 2020 Strategy. Employed expert technical skills to troubleshoot and resolve issues, ensuring a seamless and effective transition for all users.• Guided users with comprehensive education on the distinctions and unique features of Google Suite and Microsoft Office 365, promoting user proficiency and confidence in using the tools.• Maintained regular communication with the ITS and Office 365 teams, ensuring prompt and effective resolution of all incidents and requests raised by stakeholders. Addressed and mitigate technical issues, fostering strong and collaborative relationships with team members.• Conducted stakeholder meetings to address inquiries regarding Office 365 applications, expertly providing technical support and troubleshooting services as needed on a wide range of devices and platforms, including Windows 7 and 10, Mac OS, Android, and iOS. Engaged in efficient communication with stakeholders to ensure optimal user experiences and mitigate potential issues.• Employed the Service Now ticketing system to record and administer end-user concerns, thereby enhancing the efficiency of the Office 365 implementation.• Tracked stakeholder interactions, allocated assets, and documented reported issues to facilitate efficient resolution of problems.• Achieved a 95% overall satisfactory rating from clients for effective coordination, query response, and customer service. Show less

  • Educational Facility Compliance Inspector | Auditing

    Mar 2019 - Mar 2019

  • Microsoft Office 365 Support Specialist | Microsoft Office 365, Troubleshooting

    Aug 2018 - Mar 2019

  • User Acceptance Testing Analyst | Data Analysis, Test Planning, Test Management

    Feb 2019 - Feb 2019
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  Pi datacenters

  Jan 2020 - Oct 2020

  Product development engineer | react.js, python, django, javascript, strophe.js, xmpp, comet chat

  Engaged in full-time employment during my Bachelor's degree program at RMIT University, as a means of fulfilling the Work Integrated Learning requirement:• Designed and developed a scalable and efficient SaaS model, encompassing email, calendar, chat, contacts, online storage, and user management solutions, to meet the unique needs and expectations of diverse clients.• Architected and engineered a cutting-edge application, leveraging React.js and JavaScript for the frontend, PostgreSQL for database management, and Python and Django for the backend. Integrated advanced chat and video conferencing functionalities using CometChat, leading to a 20% improvement in user engagement.• Collaborated closely with the iOS team to rigorously test the alpha version of the SaaS model's iOS app, meticulously identifying and reporting bugs, and facilitating clear and concise feedback communication to expedite issue resolution.• Developed and oversaw a flexible server infrastructure using Python and Django, proficiently managing a wide array of API requests from Web, iOS, and Android applications, all the while streamlining communication with SmarterMail for seamless request fulfillment.• Developed a sophisticated and efficient real-time chat application, leveraging XMPP and StropheJS to enable seamless communication and collaboration among users.• Demonstrated proficiency in Agile methodologies, collaborating closely with team members to effectively execute sprint planning, conduct daily stand-ups, perform comprehensive code reviews, and administer rigorous acceptance tests, all within a fast-paced development environment.• Maintained consistent and effective communication channels with the CEO and CTO on a weekly basis to present active development progress and provide updates on product status. Responded promptly to stakeholder feedback, implemented requested changes, and collaborated closely with key decision-makers to ensure successful product development outcomes. Show less

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  Arts and engineering composite

  Mar 2021 - Jun 2021

  Scrum master | full-stack web developer | ui designer | react.js, node.js, figma

  • Managed a team as a Scrum Master while concurrently functioning as a Full Stack developer and UI designer on ClassMemo, a C2C web application facilitating the buying and selling of university notes.• Demonstrated proficiency in Agile software development methodologies, leveraging sprint planning, scrum user stories, code reviews, acceptance tests, and daily stand-ups to facilitate efficient project execution.• Collaborated closely with the client to gain a comprehensive understanding of project requirements and maintain consistent communication regarding project progress.• Determined relevant use cases and potential security risks, and executed implementation strategies in alignment with project goals.• Led a team of three developers to deliver a production-ready product within an ambitious 8-week timeframe, showcasing effective project management and technical prowess.• Developed an innovative C2C web application using React.js, JavaScript, and Testing Library for the frontend, and Node.js and TypeScript for the backend. Implemented Stripe for seamless payment handling, Firestore for efficient data management, EmailJS for reliable email services, and Google Cloud Platform (GCP) for secure file storage and code hosting. I harnessed Figma to create visually appealing and intuitive User Interface designs. Show less

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  Arizona state university

  Aug 2022 - May 2023

  Event planning and coordination specialist

  • Strategized and designed events for Arizona State University Polytechnic campus.• Established and maintained strong relationships with a network of reliable vendors, ensuring the prompt delivery of services and products while maintaining quality standards.• Demonstrated expertise in meticulous event logistics planning, including setup, and breakdown, while managing detailed event timelines and schedules to ensure seamless execution of more than 50 events.

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  Zekelman industries

  May 2023 - Aug 2023

  Frontend developer | sap ui5 fiori, figma, javascript

  • Collaborated with DEV team members to streamline documentation for systems and processes, enhancing organizational efficiency.• Demonstrated proficiency in SAP by efficiently implementing skills acquired through a small project initiative.• Engaged with business users to elicit and analyze requirements, translating them into effective design solutions.• Designed and developed two user-friendly web application dashboards using SAP UI5 Fiori, OData, and Figma. - Engineered a Purchase Requisition Dashboard, resulting in a 20% reduction in requisition processing time. - Developed a visually intuitive Matter Transportation Data dashboard that led to a 30% improvement in issue identification efficiency. Show less

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  Techwave

  Aug 2023 - now

  Software developer | go, aws, angularjs

  • Developed applications with AngularJS, Go, PostgreSQL, and AWS, delivering robust and scalable solutions.• Fostered collaboration across cross-functional teams to gather comprehensive requirements, design intricate system architectures, and seamlessly implement new features.• Boosted application performance by 25% through using design patterns and optimization of database queries• Performed code debugging, testing, and authoring comprehensive documentation, thus validating the successful deployment of new software applications. Show less