Experience

• 

  Kyiv national university of technologies and design (knutd)

  Sept 2010 - Feb 2011

  Laboratory assistant
• 

  Kyiv national university of technologies and design (knutd)

  Sept 2013 - Jan 2022

  Field of research: - Problems of Efficient Processing and Use of Collagen-Containing Materials;- Properties and application of Collagen derivatives obtained from Fish by-products;- Obtaining and testing collagenous components from Wet White Leather Waste. - Performing laboratory analyses, tests, measurements;- Preparatory and auxiliary operations, making observations, recording the results, workbooks management;- Processing, classification and registration of the analyses results, tests, measurements.- Analysis of the literature and technical documentation in accordance with the set task.

  • Assistant Professor

    Sept 2017 - Jan 2022

  • PhD Student

    Jan 2013 - Jan 2017

  • Researcher

    Sept 2015 - Jul 2017

  • Scientific researcher

    Sept 2013 - Nov 2013
• 

  Livingston research

  Jan 2014 - Sept 2014

  Customer support

  - Supporting customers on-line via e-mails and chat- Handle and resolving customers' complaints and requests- Processing orders

• 

  Solvay

  Jan 2015 - Aug 2015

  Researcher

  FP7 Marie Curie Actions Secondment to SOLVAY in framework of the IAPP Energy Caps ProjectDevelopment of a sustainable and safe hybrid supercapacitor with high specific energy and maintained high specific power and cyclability

• 

  Preply

  Aug 2017 - Jan 2023

  - Implemented Jira as a workbench (for B2B Enablement and Operations teams) and being the first point for most of end-user tickets;- Maintained clean data flows between Salesforce, Outreach, Looker;- Making sure the end product is compliant with the various standards; working with stakeholders (B2B Product, Data and Finance teams) to make sure Salesforce meets regulatory requirements; - Implemented an Approval process in Salesforce for certain opportunities;- Implemented Invoice generation for sales reps as well as finance team. Weniger anzeigen - Created fraud monitoring system. - Reduced chargebacks at a safe level.- Reduced all frauds across the board with product teams.- Handled conversations with payments providers (Wise, Payoneer, PayPal, Braintree and Stripe).- Persona for tutor ID verification integration, and worked in increasing the withdrawal success rate so tutors can access their money easily from each of payment providers. - Continuous training of Support agents. - As part of Preply Enterprise has been the point of contact on the support side. Creating early reports and connecting the back end for each new deal we signed in the early stages. Weniger anzeigen

  • Sales Operations Specialist

    Jul 2022 - Jan 2023

  • Customer Support Finance Spesialist

    Jan 2018 - Jul 2022

  • Customer Support Specialist

    Aug 2017 - Jan 2018
• 

  Iom ukraine

  Apr 2023 - now

  - Daily management, monitoring and technical support regarding the assigned programmatic activities- Preparation and monitoring of project/programme implementation work plans and schedules- Monitoring and evaluation of the performance against the targeted results- Financial management of the available resources ensuring smooth activities implementation within the set budget. Manage and exercise control over the budgets, cash flows, and completion of grant account expense reconciliations. Weniger anzeigen

  • National Programme Support Officer Shelter/NFI

    Jan 2025 - now

  • National Programme Support Officer

    Jan 2023 - Jan 2025

  • Programme Support Assistant (Shelter and Housing) in Kyiv

    Apr 2023 - Jan 2023