Ingrid Klauck

Experience

• 

  Fundação do ABC

  Apr 2018 - May 2021

  Administrative Assistant

  - Provided administrative support in a hospital setting- Managed patient records and maintained accurate documentation- Scheduled appointments and coordinated patient care logistics- Facilitated communication between departments and staff- Assisted patients and families with inquiries and support needs

• 

  Tesi Elettronica e Sistemi Informativi SPA

  Jul 2021 - Mar 2022

  Administrative Office Assistant

  - Provided administrative support for a medical software company- Managed documentation and maintained accurate records- Scheduled meetings and coordinated team calendars- Handled correspondence and communication with clients and partners- Assisted in team coordination to ensure smooth daily operations

• 

  Mtrix

  Apr 2022 - Jun 2023

  Data Provider Deployment

  - Implement distributor network through system and database;- Perform data analysis and queries using SQL;- Train users and monitor implementation process;- Participate in weekly meetings with clients for project alignment;- Organize and monitor schedules.

• 

  NCR Atleos

  Jul 2023 - now

  Service Coordinator Representative

  - Support the activities of Field Technicians (CE) within a specific region of Europe.- Proactively plan, prioritize, and assign work orders to field technicians, ensuring timely service delivery to meet contractual terms and conditions.- Monitor all active work orders within assigned geographic areas, including resources and parts.- Schedule security escorts or third-party service providers as needed.- Coordinate airfare, car rentals, and accommodations with the company designated by coordination/management.- Receive, verify, update, and/or generate technical customer call reports based on information in the system, providing status updates to customers.- Handle project schedules, preventive maintenance schedules, and call tracking and control reports.- Coordinate the handling of older calls (outliers) and maintain a backlog within established parameters.- Maintain effective and timely communication with field technicians to obtain regular updates on pending work order completion.- Ensure proper and timely closure of all work orders.- Collaborate with all departments at NCR to ensure technicians are supported in their needs for parts, technical support, pricing, and budget approvals. Show less