Shreesha Shenoy

Customer Support Engineer

400 followers

Bengaluru, Karnataka, India

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Timeline
About me
Service Delivery Manager at SOBIS Software GmbH
Education
- NRAMP, Nitte, Karkala (Karnataka)
  1992 - 1994
  Diploma Electronics and Communication Engg
Experience
- Fujitsu ICIM (Now Zensar Technologies)
  Oct 1995 - Oct 1996
  Customer Support Engineer
- SystemLogic Solutions Limited (Now Helios & Matheson)
  Nov 1996 - Feb 2001
  - Team Leader
    Jun 2000 - Feb 2001
  - Software Engineer
    Jan 1999 - May 2000
  - Systems Engineer
    Nov 1996 - Dec 1998
- Global Home Loans (Part of Countrywide Financial Corp - Bank of America)
  Mar 2001 - Mar 2003
  Analyst Programmer
- Barclays UK Retail and Business Bank
  Apr 2003 - Jul 2013
  - Sr Production Support Analyst
    Jan 2009 - Jul 2013
  - Production Support Analyst
    Apr 2003 - Dec 2008
- Ebita Consultanc Services
  Nov 2013 - Oct 2014
  Freelance Information Technology Consultant
- Ebita Info Solutions
  Nov 2014 - Apr 2020
  Service Delivery Manager
- SOBIS Software GmbH
  May 2020 - now
  Service Delivery Manager
Licenses & Certifications
- ITIL Certificate in Operational Support and Analysis
  Jan 2013
- ITIL V3 Foundation Certificate in I.T Service Management
  Jan 2012
- Microsoft Certified Professional
  Jan 2006
Honors & Awards
- Awarded to Shreesha Shenoy
  Rewarded by Global Home Loans - Rewarded by Global Home Loans for demonstrating outstanding work during the Global Home Loans Embrace Change Incentive Scheme
- Awarded to Shreesha Shenoy
  The Go-To Colleague from Barclays - Received “The Go-To Colleague” from Barclays for consistently supporting business teams in resolving customer complaints and issues