Yasmine Aly Moustafa

Yasmine aly moustafa

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location of Yasmine Aly MoustafaCairo, Cairo, Egypt
Followers of Yasmine Aly Moustafa334 followers
  • Timeline

  • About me

    Contact Center Service Delivery Manager

  • Education

    • Bachelor of mass communication - major press & journalism - 2006

      2002 - 2006
      Bachelor's degree communication, journalism, and related programs good
    • El mobtadayan

      1999 - 2002
      High scool thanawiya grade
    • Sant fatima language school

      1990 - 1998
      High school thanawiya grade
    • Arab academy for science, technology and maritime transport

      2022 - 2024
      Master of business administration - mba business administration and management, general masters of business administration
    • Arab academy for science, technology and maritime transport

      2023 - 2024
      Master of business administration - mba strategic management master of business administration
  • Experience

    • Raya contact center

      Jul 2006 - Nov 2007
      Customer service and sales rep

      • July 2006 – Octobre 2007 : Offshore/International Marketing/Sales Service Representative – Raya Contact Center

    • Xceed

      May 2010 - Oct 2013

      • Novembre 2007 – October 2009 : International Customer Service Representative, 2nd Level of Technical Support [Tier 2 Escalations Team]. Xceed Contact Center.• October 2009 : Promoted to Join the Hot Escalations Team to handle direct Client Escalations.] - Xceed Contact Center.• January 2010: Promoted to be a Senior Escalations Representative- Xceed Contact Center.• May 2010 : Promoted to be a contact center Team Leader on Xbox – Microsoft – Xbox Technical Support Account - Xceed Contact Center. Show less

      • Customer Service Team Lead

        Oct 2010 - Oct 2013
      • Team Leader - Xbox Customer Support

        May 2010 - Oct 2013
    • Xceed

      Jan 2020 - now
      • Service Delivery Manager

        Jul 2024 - now
      • Contact Center Senior Supervisor

        Jan 2020 - now
  • Licenses & Certifications