Deep Enrich
Yasmine aly moustafa
334 followersTimeline
About me
Contact Center Service Delivery Manager
Education
Bachelor of mass communication - major press & journalism - 2006
2002 - 2006Bachelor's degree communication, journalism, and related programs goodEl mobtadayan
1999 - 2002High scool thanawiya gradeSant fatima language school
1990 - 1998High school thanawiya grade
Arab academy for science, technology and maritime transport
2022 - 2024Master of business administration - mba business administration and management, general masters of business administrationArab academy for science, technology and maritime transport
2023 - 2024Master of business administration - mba strategic management master of business administration
Experience
Raya contact center
Jul 2006 - Nov 2007Customer service and sales rep• July 2006 – Octobre 2007 : Offshore/International Marketing/Sales Service Representative – Raya Contact Center
Xceed
May 2010 - Oct 2013• Novembre 2007 – October 2009 : International Customer Service Representative, 2nd Level of Technical Support [Tier 2 Escalations Team]. Xceed Contact Center.• October 2009 : Promoted to Join the Hot Escalations Team to handle direct Client Escalations.] - Xceed Contact Center.• January 2010: Promoted to be a Senior Escalations Representative- Xceed Contact Center.• May 2010 : Promoted to be a contact center Team Leader on Xbox – Microsoft – Xbox Technical Support Account - Xceed Contact Center. Show less
Customer Service Team Lead
Oct 2010 - Oct 2013Team Leader - Xbox Customer Support
May 2010 - Oct 2013
Xceed
Jan 2020 - nowService Delivery Manager
Jul 2024 - nowContact Center Senior Supervisor
Jan 2020 - now
Licenses & Certifications
- View certificate
For copc® best practices for quality management
Copc inc.Jan 2022
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