Experience

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  Glotera | travel agency

  Apr 2014 - Nov 2015

  Travel manager

  Main activities and responsibilities:Organizing private/ group tours and tour packages;Selling travel products including flight, bus, train, cruise tickets, accommodation (hotels, apartments etc.), car rental, visas, travel insurance and tour packages;Managing relationships with contracted travel operators and vendors of direct travel like airline, hotel, etc.;Dealing with customer inquiries and aiming to meet their expectations;Working with direct accommodation, travel package, flight reservation systems and accounting systems;Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. Show less

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  Intermedix

  Jan 2016 - Jul 2018

  Senior patient satisfaction caller

  Main activities and responsibilities:Placing outgoing calls to the patients who visited hospitals in USA;Capturing the patients’ feedbacks about the visits and the doctors they have seen, and fulfilling the patient satisfaction surveys;Communicating and showing empathy and moral support to the patients. Communicating with supervisors;Understanding, supporting and enforcing compliance with all the company policies, procedures and standards of business ethics and conduct.Helping the team management with the new hires training and mentoring, providing training courses to co-workers in order to improve the quality of the patient satisfaction surveys. Show less

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  Global storybook llc

  Oct 2017 - May 2018

  Local contributing writer
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  Helis

  Oct 2018 - Dec 2018

  Customer support specialist

  Main activities and responsibilities:Communicate with customers through an internal messaging software and email;Chat with users on social platforms such as Twitter, Instagram, Discord and Facebook;Look after social media posts and comments;Implement the most effective problem solving within the time limit; Provide technical support for users;Ensure a smooth functioning of payments; Create a positive impression of the company;Collect a feedback from customers in regards to our projects Show less

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  Tesonet

  Dec 2018 - Mar 2019

  Customer success specialist

  (Transferred from Helis, non-terminated contract)Main responsibilities:Communicate with customers via live chat and email;Ensure excellent customer experience with the product and customer support services;Answer customers’ queries and provide reliable information;Implement the most effective problem solving within the time limit; Provide technical support for users;Ensure a smooth functioning of payments; Work alongside techies to understand IT business logic;Build and develop customer relationships that will turn clients into advocates; Show less

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  Hotel "kaunas city"​

  Oct 2019 - Mar 2020

  Front desk receptionist

  Viešbučio svečių pasitikimas ir bendravimas su jais visą apsistojimo viešbutyje laiką;Svečių poreikių užtikrinimas ir pagalba užsisakant įvairias paslaugas; Privalomųjų procedūrų vykdymas (check in, check out, žadinimas, žinučių perdavimas, informacijos suteikimas ir kt.); Skambučių ir užsakymų priėmimas, atsakymas į elektroninius laiškus, viešbučio pasiūlymų paruošimas; Sutarčių su lojaliais klientais ir įmonėmis rengimas, dokumentų ruošimas ir archyvavimas; Darbas su rezervacine sistema Fidelio; Darbas su internetinėmis rezervavimo sistemomis booking.com, Expedia, HRS, BTG, Travco; Pusryčių ruošimas naktinėje pamainoje, produktų inventorizacija; Darbas kasos aparatu; Show less

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  Festo

  Mar 2020 - Dec 2020

  Sales support specialist

  Analizavimas ir problemų sprendimas, susijęs su užsakymų gamyba ir siuntimu.Užklausų, susijusių su užsakymų gamyba ir išsiuntimu atsakymas.Darbas su SAP programa.Darbas su MS Excel.Bendravimas su Festo kolegomis iš kitų šalių.

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  Telia

  May 2021 - Jul 2022

  Supplier master data maintenance specialist

  Data entry, maintenance and investigation of related issues when needed;Handling master data internal requests following training process;Working with SAP ERP Finance module (Supplier, Business Partner creation, invoice handling and related tasks);Working with SAP S4 Hana conversion project (active testing and issue solving related to implementing a new platform);Supporting business with various master data queries;Contributing to change processes, driving continuous improvement through process-teams and projects;Being an SME (Subject Matter expert)/ contact person for RPA robotics in SMD team, generating process automation ideas, creating process definition documentation;Actively engaging with stakeholders to understand their needs and expectations;Managing and leading service improvements related to the field;Reporting progress and escalating issues/challenges;Educating both internal and external stakeholders;Constantly seeking for opportunities to simplify processes and work in a more efficient way;Contributing to overall sourcing and procurement performance and transformation.Training new joiners. Show less

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  Festo

  Apr 2023 - Jul 2023

  Quality assurance engineer

  Manual and automated testing of Web application and Mobile application related to energy saving projects and audits.Responsibility for reviewing, updating and optimizing existing automated test cases in testing tool Visual Studio.Creating new automated tests and executing them with testing tool Visual studio using C# programming language.Creating new automated tests using testing tool Leapwork.Regression testing, bug tracking, task creation for developers in Codebeamer.Working closely with developers to continually improve, ensure and develop web application and mobile application quality.Generating new ideas and solutions for product quality improvement and attractiveness for customer.Preparing test documentation and user manuals for the product.Business communication with product owner. Show less