Experience

• 

  Young people in international affairs

  Jan 2011 - Dec 2012

  Web assistant
• 

  Self employed

  Aug 2013 - Jan 2017

  It consultant

  • Assesed individual/group training needs• Planned, prepared and researched lessons• Trained staff of various organizations to use various specialist applications• Developed and delivered programmes of learning activities• Prepared training materials• Applied educational methods to engage trainees• Kept IT skills and knowledge up to date

• 

  Safe data systems

  Jan 2017 - Oct 2017

  Network support engineer

  • Implemented, administered and troubleshot network devices, including wireless access points, routers and switches• Maintained and administered computer networks• Performed disaster recovery operations and data backups when required• Protected data, software, and hardware by coordinating, planning and implementing network security measures• Troubleshot, diagnosed and resolved hardware, software, and other network and system problems• Replaced faulty network hardware components when required• Maintained, configured, and monitored virus protection software and email applications• Monitored network to determine if adjustments need to be made• Coordinated computer network access and use Show less

• 

  Paycode (pty) ltd

  Nov 2017 - Aug 2019

  Technical operations

  • Managed, installed, configured and maintained all hardware associated withOperations Technology Systems• Tested and applied security updates and software patches to the OperationsTechnology Systems• Implemented Operations Technology Systems to projects countrywide• Tested and integrated field devices (biometric POSs, RESCi Kits) and managecountrywide roll-out• Documented procedures required for the operation and administration ofsystems• Developed and provide training to other employees as required and necessary• Acted as a liaison between app developers and company clients• Performed business requirements analysis and document processes• Monitored systems performance Show less

• 

  Zambia industrial commercial bank

  May 2021 - now

  Digital quality assurance specialist

  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.• Lead the analysis and documentation process of the key digital project documents such as requirements, processes, test scripts and any other documentation that may be required.• Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.• Execute quality improvement testing and activities.• Develop quality assurance standards and company processes.• Create reports documenting errors and issues for fixing. Show less