Katie Fleming

Experience

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  Zeus

  May 2006 - Aug 2006

  Marketing Intern

  -Prepared sample materials for distribution at trade shows. -Packed and unpacked display products used for marketing at trade shows. -Participated in weekly education seminars with all members of the organization.

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  Eclectic Interior Design Group

  Jan 2008 - Aug 2008

  Office Assistant

  -Managed financial records using QuickBooks to invoice clients, record payments, and track business spending. -Represented Eclectic on the phone and in person to vendors and local retail establishments. -Organized and maintained design resource material and vendor information for easy access.

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  Trident United Way

  Jan 2009 - Apr 2009

  Communications Intern

  -Prepared news releases on various community topics and distributed to local media outlets.-Assisted marketing manager in the planning and promotion of major events, including the annual charity gala. -Completed non-profit blog research and prepared a final report of findings.

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  Charleston County Park and Recreation Commission

  May 2009 - Dec 2009

  Publicity Coordinator Intern

  -Prepared written content for organizational promotion, internal communication, and membership materials.-Produced articles for several trade publications. -Facilitated media relations involving photo and information requests and represented CCPRC in interviews among print, television, and radio productions. -Assisted in the production of materials used in a marketing capacity including brochures, videos, and internal publications.

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  Mid-America Apartment Communities

  Apr 2010 - Jul 2011

  Leasing Consultant

  -Aided prospective and new residents through decision, application, lease signing, and moving processes. -Managed resident requests and executed resident retention efforts including weekly strategies and special events. -Completed current resident transfer and renewal paperwork and coordinated lease signing and moving processes.

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  Atlanta Braves

  Aug 2011 - Sept 2011

  Guest Relations Representative

  -Monitored entrance gates and elevators throughout Turner Field ballpark. -Directed fans to their seats, food and merchandise vendors, and locations of various special events. -Represented the Guest Relations team to resolve questions or concerns from fans.

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  JAN-PRO Systems International

  Sept 2011 - Aug 2023

  -Recorded, managed and tracked resolution of service issues and special requests for over 2,000 National Account locations.-Coordinated daily operation of National Account customers including frequency and pricing fluctuations, location transfers and closings, addition of new locations, etc. -Completed, recorded and distributed customer service call and survey results for all National Accounts to monitor satisfaction of individual locations and measure Key Performance Indicators as set forth by National Account customers. -Handled implementation and roll-out of new National Account portfolios. -Located and contracted Sub-Contract vendors across the United States and Canada, and monitored their service portfolio. Show less

  • Director of National Accounts

    Mar 2023 - Aug 2023

  • Director of Operations, National Accounts

    Oct 2019 - Mar 2023

  • Account Manager

    Sept 2011 - Sept 2019
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  Plan 365

  Sept 2014 - Feb 2015

  Project Coordinator
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  KBS - Kellermeyer Bergensons Services, LLC

  Aug 2023 - now

  • Director of Strategic Accounts

    Apr 2024 - now

  • Strategic Account Manager

    Aug 2023 - Apr 2024