Eduardo Méndez Calderón

Experience

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  Mabe Global

  Jul 2009 - Nov 2017

  Planning of parts demand for the 3 consumption channels: national sales,exportation and service sales (Warranty)Purchase of Materials to factories and third party suppliers$90M MXN spare parts inventoryAnnual Budget Control of $30M MXN for freight and packing materialDistribution of materials to Service Centers NationwideAchievements:Reduction of missing parts in service repairs channel, reducing Productexchanges quantity and repair time on the fieldSales budget achievement through the SOP methodologyDecrease obsolete inventory of $ 22M to $ 7M MXNReduction in freight cost and consumption of packing materials $45M to$30M MXN Show less Report to: Service Director MexicoReport to me: 17 collaborators, 5 direct and 12 indirectIn charge of:Technical Information of Comercialized and Manufactured Product for thetraining of service techniciansControl and administration and cataloging of the master of parts in SAPand Product explosion drawingsGeneration and publication of technical bulletins for the dissemination of:New launches, changes, improvements, and replacement of parts to theservice operationAdministration of organizational structure in CRM SAP (Technicians force)Technical support to service operation NationwideGeneration, publication and analysis of service operation KPIsMonitoring of product quality for Service information updateDevelopment, update and documentation of service operation processesField product performance monitoring (failure index) for activation ofquality improvements in factoriesSTL program management (online technical support) Online advice tocostumersAdministration of the application of the satisfaction survey to finalcustomersAchievements:Functional leader in the implementation of CRM and ERP of SAPCreation of the new service satisfaction survey with methodology ofmoments of thrut and applied by an specialized research agencyRedesign and construction of operational indicators that allow theIdentification of opportunity areas and process improvementConstruction of the prediagnosis model focused on the solution in 1 visitImplementation of the STL model (online technical service) achievingadvise 11,000 calls a yearActivation of pre diagnosis devices that increase assertiveness on repairs Show less

  • Parts Manager

    Aug 2014 - Nov 2017

  • Service Engineering Manager

    Jul 2009 - Jul 2014
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  Samsung Electronics

  Nov 2017 - Jun 2023

  Parts operation Senior Manager

  Demand planning and purchase of parts from factories and DepotsStorage, control and distribution of inventory $ 200M MXN towards servicecentersSupervision of the central warehouse of parts in charge of a 3PL (3,200m2)Control of the return of new and used parts nationwideAchievements:Increase in parts availability to 90%Reduction of product changes due to lack of parts by 15% ($ 475kUSD)Reduction of obsolete inventory and over $ 5m at $ 2.3m USD