Ian Wilson

Ian Wilson

Mavericck Activities Center Building Manager

Followers of Ian Wilson51 followers
location of Ian WilsonBedford, Texas, United States

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  • Timeline

  • About me

    Technology Enthusiast | Problem Solver | Game Designer

  • Education

    • The University of Texas at Arlington

      2006 - 2013
      Bachelors of Fine Arts
  • Experience

    • The University of Texas at Arlington

      Aug 2007 - May 2013
      Mavericck Activities Center Building Manager

      The position consisted of being in charge of the student employees running the daily operation and safety in the building. Handled escalations of members needing to get access to the building, respond to health emergencies and be in contact with emergency response to the health emergency, and supervise cleaning and setup of various events that are scheduled throughout the building.

    • Target

      Jun 2013 - Sept 2014
      Food and Beverage Expert
    • Whole Foods Market

      Sept 2014 - Sept 2015
      Produce Clerk

      I stocked and filled the produce Sales floor, checked for product that had gone bad, decided which items were eligible to be juiced and assisted customers with shopping and questions about said produce, and maintained organic and GMO integrity of the produce sales floor.

    • American Airlines

      Mar 2015 - now

      Partnered with customers to resolve complex concerns, and complaints related to their American Advantage Membership. Collaborated with team members to explore and leverage creativesolutions to improve service levels. Analyzed, identified, escalated technical issues to maintain teammembers productivity, prevent work gaps, and ensure fully functional workstations. Maximize productivity by demonstrating effective time management skills while adhering to organizational KPI’s. Selected as interim Manager for the Resource Management Team. I liaised and researched complex escalations for the team. I rallied for change and was successful in the implementation of several process improvements. Assessed a work gap for the Advantage Team and devised a plan tohelp streamline processes and procedures to gain access to special programs for efficiency. The plan contributed towards a positive impact to 96 associates. Show less

      • Resource Management Team

        Mar 2022 - now
      • Customer Service Representative

        Mar 2015 - Mar 2024
    • Cosmic Comics

      Jun 2024 - now
      Online Acquisitions and Distribution

      handling online sales experience and distribution.

  • Licenses & Certifications

    • CompTIA A+ Core 1 (220-1101) Cert Prep: 1 The Basics

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 5 Display Technologies

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 6 Essentials of Networking

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 9 Printers and Multifunction Devices

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 2 CPUs and RAM

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 3 Core Hardware

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 4 Storage and Peripherals

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 7 Wireless, the Internet, and Cloud Computing

      LinkedIn
      Apr 2024
      View certificate certificate
    • CompTIA A+ Core 1 (220-1101) Cert Prep: 8 Portable Computing

      LinkedIn
      Apr 2024
      View certificate certificate
    • Prepare for the CompTIA A+ Core 1 (220-1101) Certification Exam

      LinkedIn
      Apr 2024
      View certificate certificate