Ian Wilson

Experience

• 

  The University of Texas at Arlington

  Aug 2007 - May 2013

  Mavericck Activities Center Building Manager

  The position consisted of being in charge of the student employees running the daily operation and safety in the building. Handled escalations of members needing to get access to the building, respond to health emergencies and be in contact with emergency response to the health emergency, and supervise cleaning and setup of various events that are scheduled throughout the building.

• 

  Target

  Jun 2013 - Sept 2014

  Food and Beverage Expert
• 

  Whole Foods Market

  Sept 2014 - Sept 2015

  Produce Clerk

  I stocked and filled the produce Sales floor, checked for product that had gone bad, decided which items were eligible to be juiced and assisted customers with shopping and questions about said produce, and maintained organic and GMO integrity of the produce sales floor.

• 

  American Airlines

  Mar 2015 - now

  Partnered with customers to resolve complex concerns, and complaints related to their American Advantage Membership. Collaborated with team members to explore and leverage creativesolutions to improve service levels. Analyzed, identified, escalated technical issues to maintain teammembers productivity, prevent work gaps, and ensure fully functional workstations. Maximize productivity by demonstrating effective time management skills while adhering to organizational KPI’s. Selected as interim Manager for the Resource Management Team. I liaised and researched complex escalations for the team. I rallied for change and was successful in the implementation of several process improvements. Assessed a work gap for the Advantage Team and devised a plan tohelp streamline processes and procedures to gain access to special programs for efficiency. The plan contributed towards a positive impact to 96 associates. Show less

  • Resource Management Team

    Mar 2022 - now

  • Customer Service Representative

    Mar 2015 - Mar 2024
• 

  Cosmic Comics

  Jun 2024 - now

  Online Acquisitions and Distribution

  handling online sales experience and distribution.