Davon Boyden

Experience

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  City of Milwaukee

  Mar 2016 - Mar 2017

  IT Help Desk Internship

  -Supported Alderman’s constituents in diverse technical needs, including guiding community members navigating websites and digital requests for local repairs, events, permits, etc.-Provided technical assistance regarding Microsoft programs (Word, Excel) and Windows systems for office staff-Managed ticketing system and performed data entry tasks with precision and efficiency

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  Best Buy

  Jan 2022 - Feb 2023

  Desktop Support Specialist and Sales

  - Drove on average 5000-8000$ In weekly sales working part-time.- Established lasting relationships with customers through Technical Expertise.- Offered Software Trouble shooting, Software Imaging, and Software Installation to customers. - Provided expert assistance on diverse technological solutions, enhancing customer experiences.- Conducted in-depth research on emerging technologies, maintaining up-to-date product knowledge.- Advised customers on building custom computers and efficient network setups for optimal performance.- Excelled in troubleshooting operating systems, software features, and addressing security concerns. Show less

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  Per Scholas

  Jun 2023 - Sept 2023

  Information Technology Specialist Intern

  - Developed strong proficiency in computer hardware, networking, security, and system administration.- Developed technical expertise to analyze and deliver effective solutions in a professional environment.

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  Compass Lexecon

  Nov 2023 - now

  Technical Support Engineer

  ~ System Administration/Help Desk task ~-Learning a myriad of technologies in order to support end users and proper functionality of system architecture.-Creating SFTPs and using security best practices to facilitate and manage data transfers between clients.-Managing Active Directory(OUs)/Microsoft Exchange ensuring each user receives appropriate access to required data/system functionality. -Configuring workstations to operate with in network(mapping drives,configuring VPN, and provisioning laptops using cloud model).-Using RDP to remote into Users machine and Administrative environments.-Being adaptable and using proper administrative tools to support not only end user's request but also system operation. Show less