Jitender Singh , CRISC®

Experience

• 

  Microsense Private Limited

  Dec 2008 - May 2010

  Technical Support Engineer

  Single Point of Contact for all the issues resolution at Level 1 stage. Was also responsible for liaising with Level 2 and Level 3 (OEMs) towards maintaining the SLA and escalation procedures.

• 

  Ameyo

  May 2010 - Jul 2013

  Managing and implementing Ameyo Contact Center Solution which includes - Inbound/Outbound/ACD/Users process Reports, Inbound IVR/ACD, Customer Setup and fancy requirements.Backup monitoring, SQL Server monitoring, Replication monitoring, Backup and Recovery- Setting up backups for new databases. Recovery of databases from backups. Database creation and file group allocation, Sql Server up-gradation. Performance Tuning:- Trace Analysis, Query Optimization and Query Execution plan Analysis, Database parameters tuning. Security:- SQL Login, database user creation and granting accessEstablishes SLA with R&D team for bugs, new or change requests from clients and Publishes MIS reports. Establishes various practices of regular release upgrades of the existing deployments to minimize client issues thereby ensuring high quality delivery to customer. Show less Managing and implementing Ameyo Contact Center Solution which includes - Inbound/Outbound/ACD/Users process Reports, Inbound IVR/ACD, Customer Setup and fancy requirements.Backup monitoring, SQL Server monitoring, Replication monitoring, Backup and Recovery- Setting up backups for new databases. Recovery of databases from backups. Database creation and file group allocation, Sql Server up-gradation. Performance Tuning:- Trace Analysis, Query Optimization and Query Execution plan Analysis, Database parameters tuning. Security:- SQL Login, database user creation and granting accessEstablishes SLA with R&D team for bugs, new or change requests from clients and Publishes MIS reports. Establishes various practices of regular release upgrades of the existing deployments to minimize client issues thereby ensuring high quality delivery to customer. Show less Managing and implementing Ameyo Contact Center Solution which includes - Inbound/Outbound/ACD/Users process Reports, Inbound IVR/ACD, Customer Setup and fancy requirements.Backup monitoring, SQL Server monitoring, Replication monitoring, Backup and Recovery- Setting up backups for new databases. Recovery of databases from backups. Database creation and file group allocation, Sql Server up-gradation. Performance Tuning:- Trace Analysis, Query Optimization and Query Execution plan Analysis, Database parameters tuning. Security:- SQL Login, database user creation and granting accessEstablishes SLA with R&D team for bugs, new or change requests from clients and Publishes MIS reports. Establishes various practices of regular release upgrades of the existing deployments to minimize client issues thereby ensuring high quality delivery to customer. Show less

  • Technical Lead

    May 2012 - Jul 2013

  • Sr. Product Engineer

    Jul 2011 - Jul 2012

  • Product Engineer

    May 2010 - Jul 2011
• 

  Comquest Sdn. Bhd.

  Sept 2013 - Sept 2022

  Technical Manager

  • Currently leading a team of 10 members & driving them towards process efficiency; managing the complete project portfolio worth 5 Million BND • Over 11+ years of strong experience as a LINUX/UNIX System Administrator and Production Support of various applications on Red Hat Linux, Centos, Ubuntu, Arch Linux, and Windows environment• Enterprise Server administration of Linux Installations including all the flavours of Linux.• Experience in writing basic Shell scripts using bash for process automation of databases, applications, backup, and scheduling• Gained brief exposure & knowledge of Linux & Windows Server, Active Directory, Networking Technologies & Concepts, VMWare 5 / Hyper-v, IT Security and Data Protection, Cloud and Mobile Technology• Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services• Highly skilled with Firewall, Cisco Switches & Router, BI Intelligent Administrator Tools, Network Vulnerability Assessment• Led strategic delivery projects and initiatives comprising re-engineering of business service processes, operations and enterprise applications; evolved delivery process and influenced operational issues across the organization• Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes• Expertise in managing complete project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans • Proven track record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing concurrent projects• Highly capable of motivating teams and maintaining deliverables as per the defined guidelines along with elevating service standards for operational excellence Show less

• 

  Bahwan CyberTek

  Sept 2013 - now

  • Currently leading a team of 10 members & driving them towards process efficiency; managing the complete project portfolio worth 5 Million BND • Over 11+ years of strong experience as a LINUX/UNIX System Administrator and Production Support of various applications on Red Hat Linux, Centos, Ubuntu, Arch Linux, and Windows environment• Enterprise Server administration of Linux Installations including all the flavours of Linux.• Experience in writing basic Shell scripts using bash for process automation of databases, applications, backup, and scheduling• Gained brief exposure & knowledge of Linux & Windows Server, Active Directory, Networking Technologies & Concepts, VMWare 5 / Hyper-v, IT Security and Data Protection, Cloud and Mobile Technology• Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services• Highly skilled with Firewall, Cisco Switches & Router, BI Intelligent Administrator Tools, Network Vulnerability Assessment• Led strategic delivery projects and initiatives comprising re-engineering of business service processes, operations and enterprise applications; evolved delivery process and influenced operational issues across the organization• Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes• Expertise in managing complete project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans • Proven track record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing concurrent projects• Highly capable of motivating teams and maintaining deliverables as per the defined guidelines along with elevating service standards for operational excellence Show less

  • Consultant

    Apr 2017 - now

  • Senior Manager - Technology

    Jul 2019 - Sept 2022

  • Consultant

    Apr 2017 - Jun 2021

  • Technical Manager

    Sept 2013 - Jul 2019
• 

  Comquest Sdn Bhd

  Sept 2022 - now

  Head of Information Technology

  • Currently leading a team of 30 members & driving them towards process efficiency; managing the complete project portfolio worth 10 million BND • Over 16+ years of strong experience as a Technocrat with specialization in end-to-end IT Infrastructure, Information & IT Security, Digital Transformation, Application Management & several others; directed the business operations through executive level planning and analysed delivery issues in a timely fashion.• Expertise in setting up end-to -end CIS Benchmarking across the organization which includes Policy Compliance and tools implementation etc.• Expertise in IT Risk Management and have sound knowledge on the CAPEX and OPEX planning. • Created technical solution designs after performing IT infrastructure architectural assessments, developed work products like technical solution design documents, architectural overview diagrams, operational models and deployment models for IT infrastructure and application engagements. • Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services.• Enterprise Server administration of Linux Installations including all the flavours of Linux.• Experience in writing basic Shell scripts using bash for process automation of databases, applications, backup, and scheduling• Gained brief exposure & knowledge of Linux & Windows Server, Active Directory, Networking Technologies & Concepts, VMWare 5 / Hyper-v, IT Security and Data Protection, Cloud and Mobile Technology• Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services Show less