KATERYNA RYZHECHENKO

Experience

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  Ukraine/Kiev Market Solution (UA)

  Jul 2015 - Nov 2018

  Director/Head of department of interaction with the city municipality

  Specialization in leasing for commercial retail, including shopping malls, warehousesParticipation in development and presentation of the project of Kyiv Smart Infrastructure Investment Strategy until 2035Application of interaction mechanisms between government and business, promotion of tourism and investment opportunities, ensuring effective development, increasing the investment attractiveness of capital and suburban areaAdvising clients through the real estate transaction process, including contract negotiations, due diligence supervision, and closing prepar Show less

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  MFour Mobile Research

  Nov 2018 - Nov 2019

  Customer Service Support Manager

  Development and management of the customer service department (>10 members)Instructing, mentoring and training team members Supporting incoming issues from customers Zendesk ticket system in English from users from the USA (>800/day)Processing billing requestsDifficult cases escalation to the second line (TRR >95%)

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  Poltava Region Military Administration (Ukraine)

  Nov 2019 - Jan 2023

  Deputy Head, Head's representative on humanitarian issues and issues of IDPs

  Achievements:>2 million people evacuated through Poltava region >15 000 tones of aid attracted and distributed to neighbour front regions and to 60 territories of Poltava region>250 000 of IDPs hosted in the region>240 collective centersresource mobilization, partnership building with governments, IGOs and/or private donors(>30 IOs operating in the region, >$25 million aid attracted

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  Poltava Region State Administration (UA)

  Nov 2019 - Jan 2023

  Deputy Head

  Advocating and support of programs and projects related to the deinstitutionalization of children - increasing political will, passion, and vision for the development of a childcare system, stimulating preventive work to reduce overall numbers placed away from home, and promoting family-based alternatives (96% of children of the region in family forms of upbringing).Implementation of gender policy and the policy of combating domestic and gender-based violence at the regional level (Biarritz Partnership, UN Security Council Resolution 1325 "Women, Peace, Security"). Coordination of implementation processes of the decentralization reform of the state administration system in the sphere of social protection, child protection, culture and tourism, information policy and public relations. Show less

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  Tesla

  May 2023 - now

  B2B order operations specialist