Fahd AL Rufayd, FMP® , PMP®

Experience

• 

  Waraq Arab Paper Manufacturing Co.

  Jun 2013 - Jan 2014

  Cooperative Education Student

  1- Safety and Management.2- Contribute to the establishment of a new factory.3- Control and operation.4- Maintenance ways.

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  Rasa al Jazeera group

  Jun 2015 - Mar 2016

  Project Engineer

  - serves as the face of the company- Meeting targets sales of the dept as well as the company.- Developing/communicationg sales report on quarter basis.- Developing proposals for new buisness.- By having Organizational skills, I become able/legible to go directly to the source of information needed at any given time without delay.- work closely with the executives of the company and with the client in order to meet their needs/requiremnts.

• 

  Arab Open University

  Mar 2016 - Aug 2019

  The Responsibility:1- Supervision of civil works and infrastructure.2- Supervision of electrical work.3- Supervising mechanical works.4- Supervise the information technology work.5- Supervision on the administrative and of the building official papers.6- Member of the Finance Committee.7- Responsible for operation of all systems (fire system - CCTV system - Access control system).8- Supervising the implementation of additional works.9- Member of the Procurement Committee.10- Design supervisor server room.11- Representative of the project owner.12- Supervising the contracts operation companies.13-Member of the Building Committee. Show less

  • Facilities Manager

    May 2016 - Aug 2019

  • Maintenance & Operation Administrator

    Mar 2016 - May 2016
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  ARASCO

  Sept 2019 - Jan 2022

  Facilities Manager

  Main Responsibilities:1- Maintain all systems like mechanical, electrical, safety, sanitation, & waste management. 2- Developing Department procedure and policies, resources & execute strategic goals.3- Follow up daily the facility matters with site supervisors, including facilities operation and maintenance, cleaning and hygiene, transportation, canteen, hospitality, accommodation, landscaping, pest control, space management, waste management, events and recreation areas, and other facility territories.4- Prepare the annual budget, CAPEX, and business plan for locations.5- Monitoring strategic plans, budgets, performance appraisal, and stimulate workers’ environment.6- Overseeing contractors and vendors involved in facility business and level of services.7- Ensuring building–area operations comply with all Saudi laws and regulations.8- Operating, maintain, and enhance the provided services, redundancy planning, and mitigate risks.9- Developing and deliver progress reports, proposals, requirements documentation, drawings, and presentations. Show less

• 

  Confidential

  Jan 2022 - now

  Head Of Facilities Management

  Main Responsibilities:- Alignment between FM technology landscape and organizational technology landscape.- Track, manage and resolve any technology/data-related issues in a timely manner (e.g., cybersecurity threats)- Manage FM-specific third-party IT service providers alongside IT and ensure appropriate performance levels- Scout, evaluate, and implement relevant FM technologies (i.e., IWMS, CAFM, CMMS etc.)- Monitor customer satisfaction and service delivery performance and provide feedback to service delivery team- Utilize available tools to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understanding of products and services- Deliver impactful customer insights that can enable operational improvements for service delivery (i.e., efficiency, productivity, and even quality)- Identify, action and/or provide advice on how to improve customer satisfaction metrics that drive growth and improve end customer experience- Manage and oversee implementation of the strategic planning process- Assess the FM service portfolio, strategically plan its evolution (i.e., new services, scope expansion, etc.), and ensure alignment with organizational requirements and customer expectations- Develop, review, and compare performance metrics for facility management services (benchmarking, measuring observable behaviours, service response, resolution times and so forth)- Review facility management performance reports from various sources (CAFM/technology stack, customer feedback, service provider work orders etc.) - Establish and maintain FM service standards and specifications (i.e., materials, equipment, furniture, finishing, fixtures, design criteria etc.)- Manage and oversee FM improvement initiatives (i.e., process reengineering, productivity/efficiency improvements, cost optimization opportunities) that would enable FM operation and service delivery optimization- Show less