Marehan S.

Experience

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  MSPIRED

  Sept 2009 - Oct 2010

  Web Developer

  Web developer and slicer using css, html and php.

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  Delta Jammy factory for Sweets

  Nov 2010 - Dec 2011

  Technical Support Engineer

  -Provide technical support for issues related to computer systems, software and hardware. -Resolve technical problems with local area network (LAN) and wide area Network (WAN).

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  Tanta Sporting Club

  Jan 2012 - Apr 2022

  IT System Administrator

  - Participate in the design of information and operational support systems.- Manage and monitor all installed systems and infrastructure software and hardware.- Install, configure, test and maintain operating systems, application software and system management tools.- Pro-actively ensure the highest levels of systems and infrastructure availability.- Maintain security, backup, and redundancy strategies.- Maintain database (Mysql).- Provide 1st, 2nd and 3rd level support.- Liaise with vendors and other IT personnel for problem resolution.- Maintain daily performance of computer systems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users. - Responsible for electronic gates project (installation and maintenance). - Train computer and gates users. Show less

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  Future British International school

  Sept 2015 - Apr 2022

  Head of Technology

  Directed all aspects of IT strategy, infrastructure, and operations for Future British International School. Played a pivotal role in preparing the school for IG licensing in 2017. Demonstrated leadership and agility during the COVID-19 pandemic by creating a comprehensive online learning plan, training staff and students, and ensuring seamless technology integration.Responsibilities:- Strategic Leadership: Oversaw all IT decision-making, ensuring alignment with the school's educational goals and future needs.- IG Licensing Preparation: Actively participated in the process of obtaining IG accreditation, ensuring infrastructure met required standards.- Online Learning Implementation: Spearheaded the development and implementation of an online learning program during the pandemic.- Training and Support: Provided comprehensive training for faculty and students on the new online learning platform and offered ongoing technical support.Technical Expertise:- Designed and implemented a school-wide Wi-Fi network.- Planned, installed, and configured a robust monitoring system for proactive IT management.- Selected, installed, and facilitated user training on interactive whiteboards for enhanced classroom experiences.- Participated in creating a UML (Unified Modeling Language) diagram to guide the selection of a new ERP system for the school.- Liaised with vendors to choose reliable dealers for IT equipment purchases.- Managed all school servers, ensuring data backups and maintaining database integrity. Show less

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  The British University in Egypt

  May 2022 - now

  Senior Technical Support Engineer

  Provide comprehensive technical support to faculty and staff across various departments within a large British University in Egypt. Troubleshoot and resolve a wide range of IT issues, ensuring smooth operation of educational technology in classrooms, labs, and study areas. Proactively participate in university events and contribute to improving the quality and functionality of IT equipment used in teaching and learning environments.Responsibilities:- Deliver exceptional technical support to faculty, staff, and students across multiple faculties within the university.- Diagnose and troubleshoot hardware, software, network, and application issues, ensuring timely resolution.- Maintain and upgrade IT equipment in classrooms, labs, study carrels, and other educational spaces, optimizing functionality for academic purposes.- Collaborate with faculty and staff to understand specific IT needs and implement solutions that enhance the teaching and learning experience.- Participate in university events, providing on-site technical support and ensuring seamless technology integration.- Analyze and evaluate the quality of IT equipment used in educational areas, recommending improvements and upgrades to optimize performance.- Provide technical support for the university library, including electronic gates, barcode readers for book circulation, and PaperCut software used in the copying center.- Document technical procedures and maintain detailed records for future reference and knowledge sharing.- Continuously learn and stay updated on the latest IT trends and advancements to better support the university's evolving technological needs. Show less